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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Professional Services focuses on delivering strategic engagements that define groundbreaking opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce.

Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

Are you passionate about Customer Success and would you like to work at the forefront of Digital Innovation at one of the most exciting CRM companies?

Role Description

Salesforce Multi-Cloud Architect is responsible for crafting and implementing solutions that span multiple Salesforce clouds, such as Sales Cloud, Service Cloud, Marketing Cloud, Data Cloud and Commerce Cloud. This role emphasizes understanding complex business processes and harmonizing solutions to create a cohesive, efficient system that meets business needs.

A Multi Cloud architect collaborates with our most strategic customers and partners and build valuable relationships both internally and externally. They will have end-to-end functional responsibility for all aspects of the enterprise level solutions implementation (from initial requirements gathering till release).

People in this role are strong presenters and facilitators, acquiring customer acceptance by understanding and delivering the right strategic vision. They are proficient at analyzing issues and obstacles to understand root cause(s), weighing options, choosing appropriate courses of action.

Your Impact

• Lead customers on their process, business and technical challenges ensuring balanced, scalable, and standard methodology solutions that meet and exceed customer needs while building sustainable relationships with them and team members
• Act as lead architect for the overall engagement by coordinating and aligning work of multiple architects and consultants on the team
• Where required, perform hands-on application configuration (clicks not code) to meet customer needs
• Occasionally support pre-sales activity to position successful delivery of Salesforce solutions from a content perspective
• Collaborate with strategic customers building valuable relationships both internally and externally.
• Assume end-to-end functional responsibility for all aspects of enterprise-level solution implementation, from initial requirements gathering to release.
• Lead consultative engagements with sophisticated enterprise customers, partnering with key stakeholders to develop compelling visions and execute strategies.
• Provide viable solution options, industry best practices, and formulate and present solutions to different levels of management.
• Influence decisions that drive customer success.
  
  

Basic Requirements

• 10+ years of consulting skills with the ability to effectively engage with clients to understand their needs and deliver tailored solutions.
• Understand customer's processes and connect business requirements with the functional capabilities of the application
• Extensive experience in the assessment of business objectives, formulating solution options, and driving customer support as well as with software implementation lifecycle with ability to support project planning
• Having an effective communication skills across a variety of audiences and situations
• Proven track record of successfully delivering complex Salesforce projects.
• Excellent communication, presentation, and interpersonal skills.
• Proficiency in English and Hebrew language
• Available to travel regionally and occasionally internationally depending on customer needs
• Degree or equivalent relevant experience required. Experience will be evaluated based on the strengths you will need for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
  
  

Preferred Requirements

• 5+ years of experience in Salesforce architecture and solution design.
• Experience with Agile methodologies and frameworks (such as SAFE), Business Process analysis and design background
• Experience collaborating with strategic delivery teams
• Deep functional and business knowledge of industries/verticals
• Experience with increasing responsibility and guidance of junior consultants
• Exposure to CRM / ERP (sales, service, marketing)
  
  

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.