עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לחפש לבד בין מאות מודעות – תנו ל-Jobify לנתח את קורות החיים שלכם ולהציג לכם רק הזדמנויות שבאמת שוות את הזמן שלכם מתוך מאגר המשרות הגדול בישראל.
השימוש חינם, ללא עלות וללא הגבלה.
Customer Service Representative with Hebrew
Israel
St. HaRokmim 26
Holon 5885849
Israel
In this role you will:
- Deliver the highest levels of service in all interactions with Members & Customers and across all channels of communication. Align with all values associated with delivery of WOW service. An attitude to excellence
- Engage in activities related to Member Coaching and Education (Walk In/ Inbound & Outbound interactions). Add value by providing guidance, awareness and training that supports business growth, Member awareness, local Sales & Marketing initiatives, Regional & EMEA goals/ targets
- Liaise with other departments, work as a team, support team members in joint efforts to provide WOW Service
- Attend Member Meetings, Sales Events, Field Visits to Members as required, as a representative of the Company. Support these Events as directed to ensure its succes
- Respond timely and effectively to Member queries received via all channels of communication, in accordance with standards & targets
- Ensure the highest levels of service and response accuracy
- Accurate & timely processing of orders & Back Line activities with associated tracking in accordance with standards and Service Level Agreements
- Ensure familiarity with Self education, Information search, effective use of in-house and external training materials to achieve optimised performance
- Conform to all Contact Centre disciplines (Log In/ Log Out/ HCM / Not Ready Codes/ Rotas & schedules…)
- Support technical and ad hoc project roll outs, including Requirements Gathering, User Acceptance Testing, Sign Off, Training & Implementation
- Attention to activities which support Business growth/ development (Walk In/ Inbound/ Outbound: proactive Coaching, Awareness & Up Education, support for S&M initiatives and Country/ Regional goals). Adding Value in every interaction!
- First line response in supporting Member needs, effectively handling all interactions and providing positive outcome in every instance for the Member
- Adherence to Service/ Business Targets: key to the success of the position
- Member records maintenance
- An Ambassador for Herbalife Brand in line with corporate values and EMEA goals to assure the Brand & image is maintained
- Celebrate with our Members: acknowledge and congratulate all their successes…be fully engaged! Share your success story!
Our requirements:
- Fluent level of Hebrew and min intermediate level of English language
- Additional knowledge of Russian or Arabic will be as an asset
- An outgoing and positive attitude with the ability to positively influence
- A desire to exceed Members expectations and passionate about making a positive contribution to the team, internal customers and Members
- Highly capable of engaging with Members to coach, up educate & positively influence
- A fast learner with experience of change management
- A self-motivator with excellent organizational skills
- Demonstrates excellent verbal and written communication skills
- Excellent interpersonal skills
- Ability to work independently and as part of a team
- Good knowledge of MS Office apps and Outlook
- Strong Word Processing Skills
What we offer:
- International environment
- Company IT equipment
- Meal allowance
- Medical insurance
- Life insurance
- Transportation allowance
Who we are:
Herbalife is a global nutrition company that has helped people pursue a healthy, active life since 1980. Our nutrition, weight management and personal care products are available exclusively to and through dedicated independent Members in more than 90 countries.
Our company offers a culture focused on people, their needs, relationships, and career to help expand talents and a chance to change lives: https://iamherbalifenutrition.com/.
For 40 years, we've known that good nutrition leads to a better life. If you're ready to help us on our mission for nutrition, we want to hear from you today.
במקום לחפש לבד בין מאות מודעות – תנו ל-Jobify לנתח את קורות החיים שלכם ולהציג לכם רק הזדמנויות שבאמת שוות את הזמן שלכם מתוך מאגר המשרות הגדול בישראל.
השימוש חינם, ללא עלות וללא הגבלה.
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