Helpdesk Hero Wanted!

What You'll Do

• Be the first point of contact for customers needing tech support.

• Troubleshoot hardware, software, and basic networking issues.

• Follow up to make sure every issue is fully resolved.

• Deliver a consistently amazing support experience that makes people say, "Wow!"

• Tackle IT issues across the board — from cloud to on-prem and everything in between.

• Support users in all kinds of organizations, each with their own tools, quirks, and challenges.

• Manage and monitor backups using various backup solutions — because data matters!

• Work directly with service providers to make sure everything runs like clockwork.

What You Bring

• 1+ year in a helpdesk or IT support role.

• Solid knowledge of Windows OS, Microsoft 365, and general IT troubleshooting.

• Strong communication skills — you explain tech in plain Hebrew & English.

• A cool head under pressure and a mindset focused on solutions, not excuses!

• Self-motivated, detail-oriented, and able to juggle multiple tickets without dropping the ball.

Bonus Points For:

• Familiarity with Active Directory, DNS, printers, backup systems, and cloud apps.

• Big plus if you know your way around Dynamic CRM!

What You’ll Get

• A team that actually has your back!

• Training and growth opportunities — we're big on upskilling.

• Exposure to real-world tech challenges (and the freedom to solve them).