Customer Success Manager

The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals. 

Responsibilities

• Own overall relationship with assigned clients
• Ensure retention and satisfaction of all assigned clients
• Aid clients in achieving their goals
• Develop individual growth plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers.

·      Answer customers and prospects regarding product knowledge, best practices and how-to.

·      Manage the implementation of new use cases, best practices, and functionality to expand existing accounts.

Qualifications

• Bachelor's degree or equivalent experience
• Experience in customer success
• Strong written and verbal communication skills
• Detail-oriented and analytical
• Demonstrated ability to increase customer satisfaction

Requirements:

·      3-5 years of B2B customer success, account management, or consulting experience working with mid to large, enterprise-level accounts.

·      Excellent communicator.

·      Problem-solving skills: you’re a natural troubleshooter, process-oriented, and a good communicator.