Customer Success Manager

About Payem:

PayEm streamlines spend management with an intuitive platform serving finance teams and employees. Our solution features corporate cards, customizable request forms, flexible approval workflows, and real-time budget visibility integrated with ERP data. With AI-powered invoice processing and self-service purchase orders, PayEm reduces manual work for finance teams while maintaining transparency and control.

In this role, you will join a growing startup with an impressive portfolio of customers and be a critical part of our growth stage.

Requirements:

Requirements:

• 2-4 years of experience in customer success, account management, partnership management, or customer support roles.
• Strong communication and relationship-building skills with a proven ability to maintain and nurture customer relationships.
• Ability to thrive in a fast-paced and dynamic environment, effectively managing multiple priorities.
• Proactive and agile approach, with a can-do attitude and a problem-solving mindset.
• Alignment with PayEm's values of excellence, customer focus, and innovation.
• Fluent in English - both spoken and written ; additional languages - a plus.
• Experience in the fintech industry - an advantage.
• Working days are Monday-Friday.
  
  

• Build and maintain strong, long-term relationships with our customers, acting as their main point of contact and addressing any concerns or issues.
• Customer Lifecycle Management: Lead the customer journey from initial onboarding to renewal, taking ownership of each stage.
• Adoption and Success: Drive adoption and usage of the PayEm platform, working with customers to identify their needs and provide solutions that align with their financial goals.
• Provide ongoing support and guidance to ensure a positive customer experience.
• Act as the voice of the customer internally by sharing feedback with relevant teams (Product, Sales, Marketing).
• Assist in developing support materials such as FAQs, help center articles, and tutorials.