Salesforce Business Analyst

We are looking for a dedicated and motivated Salesforce Business Analyst to join our global medical device company.

You will play a pivotal role in optimizing and advancing our Salesforce to enhance operational efficiency and support our dynamic business needs.

You will be lead end-to-end improvements projects.  You’ll be responsible for implementing, improving, and enhancing business processes, driving our company toward increased efficiency and success. Your role offers an exciting blend of in-depth Salesforce implementation and configuration while fostering strong collaboration with various stakeholders.

About the company:

ZOLL Itamar is an innovative medical device technology company that focuses on the development and manufacturing of Home Sleep Apnea Tests to aid in the diagnosis of respiratory sleep disorders. Our co+re product is the WatchPAT®️ family, a revolutionary FDA-cleared portable home sleep apnea test device, that is based on propriety signal and analysis. 80% of patients who have sleep apnea are undiagnosed.  We are committed to reach those undiagnosed patients and provide testing to promote wellness and enhance overall quality of life.   WatchPAT®️ is commercially available within major markets including the U.S., Japan, and Europe, and is the leading home sleep apnea test in the US. ZOLL Itamar’s corporate headquarters, research and development and manufacturing are located in Israel with U.S. headquarters based in Atlanta, GA.

Duties and responsibilities:

• Drive Application Enhancements
• Salesforce Configuration & Customization -
• Project Leadership
• Business Process Innovation
• System Testing & Quality Assurance
• Regulatory Compliance & Best Practices
• Champion Salesforce Excellence:
• Expansion into Other Technologies: Opportunity to grow into additional platforms such as Power Automate,Conga, Docusign and other key organizational applications.
• Flexible Availability: Availability required in afternoons (occasional evenings) to match US timelines.

Education and Certifications:

• BSc / BA -advantage for Industrial Engineering
• MBA – Advantage
• Salesforce certification - System administrator
• Salesforce certification App builder– advantage

Experience:

• At least 5 years’ Proven experience as a Salesforce Administrator and Business Analyst
• Flow building and modifications
• Extensive experience with Sales Cloud – including Quotes, Opportunities, Products ; Experience with Service Cloud, Pardot, and Zenkraft (advantage)
• Previous experience in a dynamic, global company environment-  
• Experience in writing development designs and specifications-  
• Project management experience
• API Integrations & Automation: Experience working with APIs, third-party integrations, and automation tools beyond Power Automate - advantage.
• Security & Compliance Knowledge -  GDPR, HIPAA experience,  including understanding of Salesforce security best practices, role hierarchies, and compliance requirements -  advantage
• Experience in medical device company - advantage
• Development skills (coding) – advantage

Computer knowledge:

• Proficiency in Salesforce; Basic Office package
• Advantage: Power BI; Power Automate, MS Project, MS Visio

Capabilities:

• In-depth knowledge of Salesforce platform configuration, customization, and administration. Ability to create and modify flows.
• Strong understanding of business processes and the ability to translate them into effective Salesforce solutions.
• Excellent problem-solving and troubleshooting skills.
• Ability to collaborate with cross-functional teams and communicate effectively with stakeholders at all levels.
• Knowledge of data management, security, and compliance best practices within Salesforce.
• Familiarity with the latest Salesforce releases and features.
• Excellent command of the English language – verbal and written
• Strong understanding of business processes in production, supply chain, and finance

Soft Skills:

• Service oriented, professional work ethic, team player, with strong Interpersonal, and good communication skills
• Leadership & Influence -
• Ability to advocate for best practices, drive adoption, and influence stakeholders to implement optimal solutions
• Adaptability & Continuous Learning - Passion for staying up to date with new Salesforce features, industry trends, and emerging technologies to recommend continuous improvements.
• Creativity: out of the box thinking when required.
• Strong problem-solving and analytical skills to identify and resolve complex issues.
• Highly organized, motivated, and independent person
• Technology and Process oriented – ability to comprehend and map business processes, learn technologies and find optimal solution.
• Team Player!