About Gymdesk: Gymdesk is a category-leading online management software for gyms, martial arts schools, yoga studios and other fitness and wellness businesses.We have an awesome product loved by thousands of businesses (4.8 stars on Capterra) and we need your help to partner with our largest customers to ensure they are getting the highest possible value from our technology. We also raised a $32.5 million growth investment from Five Elms Capital, positioning our company and team for the next phase of growth.

Location: Remote

Job Summary: Gymdesk is seeking a dynamic and results-oriented Account Manager to spearhead the success and growth of our enterprise accounts, reporting directly to the VP of Sales & Business Development. This role combines advanced sales strategies with strong relationship management and project oversight. The ideal candidate will drive enterprise customer expansion while fostering corporate relationships and network growth to Gymdesk. The candidate will drive product adoption with thorough oversight on onboarding, project management, customer success, and support, ensuring customer requirements are documented and shared with our product teams. 

As a Partner Account Manager, you will be pivotal in creating strong, long-lasting relationships with our customers while working cross-functionally with internal teams to ensure customer success and account growth.

Key Responsibilities:

Customer Expansion:

• Drive Revenue Growth: Drive customer expansion goals by identifying new opportunities within the existing customer base and book of business, including new locations, upselling, cross-selling, and ensuring customer satisfaction that leads to long-term growth.
• Stakeholder Engagement: Build and maintain robust relationships with key stakeholders and C-level executives within customers’ organizations, focusing on increasing engagement and driving satisfaction.

Sales & Relationship Building:

• Primary Point of Contact: Serve as the main liaison for enterprise customers, establishing trusted relationships that promote long-lasting partnerships.
• Lead Sales Initiatives: Conduct product demonstrations and impactful presentations, positioning Gymdesk as the leading solution in the market.
• Identify Sales Opportunities: Engage with customers regularly to align objectives and uncover additional sales avenues.

Project Management & Success of Enterprise Accounts:

• Lead and manage the success of enterprise accounts by overseeing all aspects of the customer experience, ensuring projects are executed on time, and within scope.
• Collaborate with cross-functional teams (sales, product, customer success, etc.) to ensure customer needs are being met and projects are progressing smoothly.
• Proactively address any challenges and resolve customer issues promptly to ensure the success of the partnership.

Documenting Customer Product Requirements & Partnering with Product:

• Work closely with customers to understand their product requirements and document detailed specifications.
• Collaborate with the product team to communicate customer needs and ensure alignment on future product development and feature enhancements.
• Act as the customer's voice in internal discussions, advocating for the features and solutions that will drive customer success.

Key Performance Indicators (KPIs):

• Customer Growth: Drive growth in existing accounts through successful upselling and cross-selling of products/services.
• Customer Retention: Ensure customers are retained by managing proactive relationship-building and addressing potential risks.
• Customer Satisfaction: Measure and improve customer satisfaction through regular feedback and surveys.

Qualifications:

• Experience in a customer success, partner/account management or sales role, preferably within an enterprise or B2B environment.
• Strong project management skills with the ability to manage multiple accounts and projects simultaneously.
• Excellent communication and relationship-building skills with a focus on customer success.
• Ability to understand complex customer requirements and translate them to internal teams, particularly product teams.
• Proven track record of driving customer satisfaction, retention, and expansion goals.
• Self-motivated, goal-oriented, and capable of working independently as well as part of a collaborative team.

Compensation and benefits:

• Competitive salary based on experience, as well as variable performance bonus
• 20 vacation days annually & 13 national holidays
• Enrollment into company health insurance
• Access to 401k program

Apply Now!

If you are passionate about helping businesses, driving business growth, and building lasting relationships, we would love to hear from you.