Information Technology Help Desk Support

Chips Talk, We Listen

proteanTecs is a game-changing startup that's giving advanced electronics the power to report on their own health. In a digital world built for autonomous driving, cloud computing, and AI, we depend on computing systems daily. But how can we guarantee their safety, reliability and functionality? proteanTecs is the first-ever company to provide visibility into next-gen chips while they are operating, based on the power of on-chip monitoring, machine learning, and data analytics.

Here at proteanTecs, you'll be part of a team that's unlocking deep insights to make electronics more reliable, efficient, and high-quality. We're trusted by industry leaders in data centers, automotive, communications, and consumer devices – we work with the world's largest and most notable companies in tech.

Why proteanTecs is a great place to work:

• Fast-paced and impactful: We're a mission-driven startup, so you'll tackle new challenges daily, wear many hats, and see your work directly influence the future of electronics.
• Supportive company culture: Learn from the best. Our 200+ team members are experts in their field with a proven track record of success, and they're committed to fostering a collaborative and supportive work environment.
• International presence: We're a multinational company with a diverse team across multiple locations around the globe. You'll collaborate on projects with international impact, gaining a global perspective of the tech industry.
• Work with industry leaders: Our solutions are used by the biggest names in tech. You'll be part of the team creating the next generation of groundbreaking products.
• Cutting-edge playground: We use the latest machine learning, platforms, and tools to push boundaries and achieve breakthroughs.
• Real-world impact: Our work keeps data centers, cars, and other critical systems running smoothly. Your work will directly contribute to safer, more reliable electronics.
• We are here for the win: Backed by industry veterans and leading investors, we offer a stable and secure work environment with plenty of room for growth.

proteanTecs is looking for an IT Help Desk Support to join the ride as we spearhead the next revolution in electronics!

Requirements:

• Professional certification (such as MCSA, Azure/Microsoft 365 administrator)
• Strong familiarity with Windows, Linux, and macOS operating systems
• Experience in both remote and in-person end-user support
• Experience with Endpoint Management systems (Microsoft Intune, Jamf)
• Experience with Microsoft 365, Active Directory, and Entra ID (Azure AD)
• Strong customer service orientation and interpersonal communication skills
• Ability to work effectively under pressure
• Excellent technical problem-solving skills
• Quick thinking and adaptability
• Self-learning ability and discipline

Responsibilities:

Helpdesk Support

• Respond to user queries via helpdesk ticketing system, email, in person, and remote access tools.
• Provide first- and second-line technical support for hardware, software, and network issues.
• Diagnose and troubleshoot incidents and service requests, escalating as necessary.
• Follow standard operating procedures for incident response, documentation, and escalation.
• Administer and maintain helpdesk/ticketing software, ensuring accurate records of all requests and resolutions.
• Develop and deliver end-user training sessions and create supporting materials.
• Write and update user guides, FAQ documents, and training manuals.

User Lifecycle Management

• Onboarding and Offboarding:
• Provision accounts, devices, and necessary access rights for new users.
• Offboard departing users, including revoking access, collecting equipment, and archiving data.
• Maintain and periodically review user accounts and permission groups to ensure compliance and security.

Endpoint Management

• Provision and manage company devices (Windows, Mac, mobile), ensuring compliance with security policies.
• Support device lifecycle management: setup, maintenance, asset tracking, and decommissioning.
• Asset Management: Track and manage IT assets, licenses, and inventory.