Customer Success Manager

About Us

Emerix is redefining supply-chain management with AI-powered assistants. Most supply-chain teams still rely on 1990s-era software that hides real-time data, slows reconciliation, and makes it hard to stay ahead of orders. Emi—our flagship AI assistant—automates those manual tasks so teams can focus on high-impact work, make faster data-driven decisions, and avoid costly mistakes.

Emi already monitors billions in spend for brands like Bombas, Kosas, and Mixtiles.

Backed by Lightspeed, Emerix has the resources to keep raising the bar.

• Own the first 60 days – run kickoff, configuration, training and go-live so customers hit time-to-value < 7 days.
• Be the single face of success – answer questions, unblock data issues, and coordinate with Product & CTO.
• Build the playbook – document every step, template and automation so we can scale fast.
• Monitor health & renewals – set up health scoring, QBRs and early-warning dashboards; surface expansion opportunities before renewal.
• Voice of the customer – translate feedback into clear product requests and influence roadmap priorities.

• Customers hit key adoption milestones quickly and report high satisfaction.
• Churn during the guarantee period stays negligible.
• Core onboarding and success playbooks are fully documented and actively used.
• Health dashboards and alerts routinely surface at-risk or expansion-ready accounts before issues arise.

• +3 years in Customer Success or Implementation at a B2B SaaS company.
• A track record of owning the full customer journey from onboarding through renewal.
• Deep understanding of customer needs and proactively address concerns.
• Familiarity with supply-chain, ERP, or finance operations is a plus.
• Strong project-management skills and comfort juggling multiple customers.
• Data curiosity—able to pull basic queries or reports to prove adoption.
• Startup DNA: bias for action, low ego, eager to learn as you go.
• Fluent written and spoken English.