Software Development Manager - Interests CoreCX, Personalization

Description

About Our Organization:

Our team is part of Amazon’s Personalization organization, a high-performing group that leverages Amazon’s expertise in Gen-AI models/LLMs, big data, distributed systems, and user experience design to deliver the best shopping experiences for our customers.

About The Team

Our vision is to enhance the customer shopping experience on Amazon by leveraging Gen-AI models and personalization techniques. We strive to save customers valuable time by tailoring their discovery and exploration journey to their individual passions and hobbies. Our goal involves identifying personalization opportunities to develop and optimize customer experiences, thereby improving the overall search and discovery process across Amazon.

Job Description

In this role, you will have an impact on Amazon's personalized shopping experience, and the satisfaction of being able to look back and say “I was a key contributor to something special from its earliest stages.”

The right person is an experienced Software Development Manager with proven experience leading a fast-moving engineering team. With a strong technical background in user-facing applications or frontend platforms, excellent communication (writing/verbal) skills, and solid people management abilities, you’ll manage and develop a talented and experienced engineering team.

If you are excited to invent, build, and improve customer experiences that are used by millions of customers worldwide, enjoy solving problems in ambiguous domains, and thrive in environments that require product thinking alongside engineering execution - you’ll find this role rewarding. We value leaders who are passionate about performance, usability, and elevating the quality of customer interactions across surfaces.

Key job responsibilities

As Part Of This Role, You Will

• Own the charter and vision of your team, and work with PM, UX, and Applied Science teams to build the best frontend shopping experiences for millions of Amazon customers.
• Hire and develop talents for your team.
• Work with stakeholders to build attractive roadmaps and deliver high-quality products for customers.
• Exhibit excellent judgment on how to prioritize between focusing on existing versus new customers and between features, architectural improvements and operational excellence.
• Improve and operate mechanisms that drive higher velocity for features and key decisions.
  
  

• Bachelor's degree in Computer Science, Engineering, Mathematics, or equivalent practical experience.
• 10+ years of software development experience, including building and delivering production-grade customer-facing applications.
• Proficiency in object-oriented programming (e.g., Java, C#) and familiarity with modern frontend technologies such as TypeScript, React, or similar frameworks.
• Proven experience designing and maintaining scalable, complex software architectures.
• 5+ years of experience managing high-performing software engineering teams.
• Demonstrated ability to lead cross-functional initiatives involving frontend, backend, and product components.
• Strong technical judgment, design, and problem-solving skills.
• Excellent written and verbal communication skills, with the ability to effectively engage both technical and non-technical audiences.
  
  

• Experience leading the development and launch of v1 products, especially those with significant frontend or user-facing components.
• Master’s degree in Computer Science, Engineering, or a related technical field.
• Experience collaborating with product, design, and engineering teams to deliver intuitive and high-performing user interfaces.
• Familiarity with frontend performance, accessibility, and experimentation at scale.
• Exposure to personalization, A/B testing, or machine-learning-driven customer experiences.
• Strong product sense with the ability to balance technical leadership and business impact.
• Technical breadth across frontend and backend technologies to guide architectural decisions
• Demonstrated experience driving cross-organizational initiatives and building strong partnerships across multiple teams