Customer Success Manager (CSM)

The Cymbio team is dedicated to moving the commerce world towards a more sustainable and eco-friendly future by allowing brands to connect and scale through marketplace and dropship automation platforms. We help solve important business challenges for customers like New Balance, Lacoste, All Birds, and Steve Madden by automating the full cycle of digital commerce, helping them drive revenue through new and existing channels in a streamlined and cost-efficient way.

Based in Tel Aviv, with over 60 amazing CymStars, we always seek talented, fun individuals who share our values. You'll take part in shaping the direction of our business and the way we do things. So, come and be part of the Cymbio Team and help us to create a more sustainable future.

We are looking for an incredible Customer Success Manager to lead and manage our Brand’s onboarding to the Cymbio platform. You will be the key point of contact for our Brands & Retailers and own the relationship once they become clients. You will work closely with the Operations Teams to ensure the continued growth of the brand.

Responsibilities:

• Lead the onboarding of brands to the Cymbio platform, ensuring a swift and efficient process in collaboration with the implementation team.
• Account management of our Brands & Retailers to ensure they are provided full support from all internal teams for their day-to-day operations to run smoothly
• Develop strong relationships with brands and retailers act as a trusted advisor to each client
• Analyze and identify opportunities within existing businesses and for new business opportunities
• Be the go-to resource for any questions regarding our platform and services, and provide training as needed
• Address and resolve any issues in a timely fashion, both directly with clients and with internal teams
• Work internally to provide feedback on our platform and service offering based on client feedback
• Oversee contract re-negotiations and coordinate payment follow-ups in collaboration with the Accounts Receivable (AR) team.
  
  

• 2-4 years of experience in Customer Success for SaaS companies
• Sales/Retail experience
• Technical background and understanding of project management methodologies
• Proven ability to build and maintain strong client relationships
• Knowledge in the US &/or EU retail & brand market - Advantage
• Analytical and data-driven
• A problem solver who works well in a fast-paced environment
• Ability to prioritize workload and meet tight deadlines
• Strong interpersonal and communication skills in English - written and verbal, native speaker level is mandatory