IT Operations & Helpdesk Engineer

We’re looking for a talented and dedicated IT Operations & Helpdesk Engineer to deliver fast, reliable technical support to Claroty’s global users and take the lead on day-to-day IT operations and helpdesk tasks.

This is an amazing opportunity to join a highly technical team, work closely with cross-organization units, and grow your skills in a fast-paced, collaborative environment.

*** This position is on-site and requires working from the office five days a week ***

About Claroty:

Claroty is on a mission to secure cyber-physical systems across industrial, healthcare, commercial and public sector environments: the Extended Internet of Things (XIoT). The Claroty Platform integrates with customers’ existing infrastructure to provide a full range of controls for visibility, exposure management, network protection, threat detection, and secure access. Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents.

Claroty is headquartered in New York City, with employees across the Americas, Europe, Asia-Pacific, and Tel Aviv. The company is widely recognized as the industry leader in cyber-physical systems protection, with backing from the world’s largest investment firms and industrial automation vendors, as well as recognition from KLAS Research as Best in KLAS for Healthcare IoT Security, the Deloitte Technology Fast 500, the Forbes Cloud 100, and the Fortune Cyber 60.

• Provide hands-on technical support to employees across global and local offices.
• Troubleshoot issues related to hardware, software, network, and SaaS platforms.
• Manage user accounts and permissions across Azure, Google Workspace, HiBob, and other tools.
• Document technical issues, resolutions, and process improvements.
• Assist in onboarding and offboarding processes.
• Collaborate closely with teams such as Security, Business Applications, and others during day-to-day operations.