Information Systems Implementation and Support Specialist

Join a leading medical device company as an Information Systems Implementation and Support Specialist. If you enjoy solving technical problems, assisting users, implementing processes, and ensuring systems run smoothly – this is the place for you.

What You'll Do:

• Priority Support - You'll be our Priority system expert, providing ongoing implementation-level support to users.
• Permissions Management & Troubleshooting -You'll manage user permissions in Active Directory and Priority, and provide quick resolution for basic IT issues (PC, hardware, and end-user equipment).
• Vendor Management - You'll maintain regular contact with technology vendors, including working with remote IT support providers.
• Priority Development & Implementation - You'll characterize processes and implement customized rules, reports, and forms within the Priority system.
• Process Implementation - You'll assist in implementing new processes in the production and operations departments.
• Excel Expertise - You'll work regularly with Excel, utilizing advanced formulas, VLOOKUP, and PivotTables.
• Data Analysis (BI) - You'll analyze data and generate crucial reports to help the organization make data-driven decisions.
• SQL Queries - You'll perform basic SQL queries to retrieve information.

What We're Looking For:

• 2 years of practical experience working with the Priority system at an implementation level - mandatory
• Good familiarity with the world of production and operational processes - a significant advantage.
• Academic degree in Computer Science or Industrial Engineering & Management – advantage.
• prior experience or knowledge of the Priority Mobile system - advantage
• Familiarity with Bartender - Advantage.
• Basic SQL Knowledge - Advantage.
• Experience and ability to understand business processes and assist in implementing the system for users.
• Basic knowledge of personal computing support (Office, hardware, and end-user equipment).
• Understanding of Organizational Permissions Systems (Active Directory and Priority).
• Ability to work effectively with Excel, including complex formulas.

High service orientation, self-learning ability, and ability to work both independently and as part of a team