Head of Customer Support JB-4142

A technology company leading a revolution in accounting and business management in Israel is looking for a Head of Customer Support.

The role includes

Managing and leading a support team of 8 staff members – developing, training and ensuring work at high standards.

Increasing product usage – making solutions accessible to customers, adapting features to business needs and ensuring maximum value.

Improving the customer experience – increasing satisfaction, strengthening user engagement, and building a loyal customer community.

Streamlining support and automation processes – improving workflows, using advanced technologies and increasing effectiveness.

Optimizing ROI – improving work processes, reducing costs, and maximizing business value from department activities.

Data analysis and continuous improvement – ​tracking KPIs, generating insights, and implementing processes for continuous improvement.

R

equired prior experience – 3+ years in team management in support / customer service / CS,P

revious experience from a B2B SaaS company - a significant advantageA

ffinity to the financial field - familiarity or experience with accounting / accounting - requiredM

anagement and analytical skills - prioritizing workloads, distributing tasks, making daily decisions, and continuously monitoring performance.T

eam leadership and motivating employees - high interpersonal communication, ability to mentor and motivate to maximize results.P

erformance-focused business thinking - understanding of KPI's, improving processes, and striving to increase revenue and customer satisfaction.P

roblem solving and rapid absorption - process analysis, rapid learning of new systems and tools, and continuous improvement.C

ustomer-First service and DNA - commitment to service excellence, proactive approach, and ability to work independently remotely."