Customer Service Manager

Company Description

 Customer Service Manager at a Tel Aviv Fintech Startup! 📈🌟

Role Description

This is a full-time on-site role for a Customer Service Manager at  Customer Service Manager at a Tel Aviv Fintech Startup! 📈🌟 located in Tel Aviv District, Israel. The Customer Service Manager will be responsible for ensuring customer satisfaction, managing customer service operations, providing support to customers, utilizing analytical skills to improve service processes, and maintaining effective communication with clients and team members.

Qualifications

 Over 5 years of call center management experience, with teams of 20+ and 2+ team leaders. 

- Proven track record in at least two organizations. 

- Expertise in managing complex customer experience integrations, both internal and external. 

• - Strong problem-solving skills and aptitude in translating customer feedback into actionable product improvements.