Technical Support Representative

BlueSnap is seeking a technically skilled and service-oriented professional to join our team!

If you're passionate about delivering superior technical support and excited by the challenge of navigating the complexities of payment solutions and fraud prevention, we want to hear from you.

Location: Herzliya

Hybrid work mode

Please submit your CV in English.

Please note that this position does not suit IT experts.

In this role, you'll be a key player in:

• Providing exceptional technical support through phone, email, and live chat.
• Quickly identifying, diagnosing, and resolving technical issues with precision.
• Ensuring customer queries are addressed with timely and effective follow-ups.
• Meeting and exceeding our Service Level Agreements (SLAs) for responsiveness.
• Collaborating with leaders and team members in Israel and abroad, to share insights and improve customer service strategies.
• Staying informed about the latest in payment technology to support our merchants and their customers better.

What will you need?

We're looking for candidates who bring both technical expertise and a strong customer service mindset to the table.

• A minimum of 2 years in a technical support role, with a preference for candidates with experience in the payments industry.
• Strong command of English and Hebrew, capable of explaining complex ideas in simple terms.
• Solid skills in MS Office. Knowledge of SQL will set you apart.
• A proactive approach to problem-solving and a keen eye for detail.
• The ability to work well under pressure and adapt to changing situations.
• Must be able to work from our Herzliya office — this role is not suitable for remote work.