Account Manager

RICOR is a global leading company in the development of innovative cryogenic cooling technologies, used for cooling infrared (IR) detectors and advanced scientific equipment. The company develops, manufactures, and markets a wide range of cooling units designed for military, security, industrial, commercial, and space applications.

The "Account Manager" position at RICOR is responsible for managing all client relationships and serves as the primary point of contact between the client and various departments within RICOR. This role handles business, technical, logistical, quality, and other aspects to maximize client satisfaction and company profitability over time.

• Responsibility for PRE-SALE activities, including proposal preparation and contract negotiations in collaboration with the VP of Marketing
• Responsibility for the complete sales cycle from order receipt to collection
• Responsibility for managing technical activities with the client, led by Engineering, R&D, and other relevant organizational stakeholders
• Responsibility for managing activities during significant quality events and implementing changes with the client, led by Quality, Engineering, and R&D departments
• Responsibility for managing business activities with the client in collaboration with the VP of Marketing
• Responsibility for all POST-SALE activities in collaboration with Customer Service
• Involvement in all logistical activities with the client, led by the Operations department

• Education: Bachelor's degree or higher in Engineering fields, with preference for Mechanical Engineering
• Experience: Minimum 5 years of experience managing client activities in a technological/military industrial environment
• Languages: Hebrew and English at a very high level
• Industry Knowledge: Excellent familiarity with processes in the defense industry environment
• Management Skills: Managing activities within a matrix team structure within the organization and multiple client interfaces

• Internal organizational collaboration: Coordination between various professional stakeholders within the company and similar roles at the client side
• Crisis management and problem-solving: Quick and efficient handling of problems and challenges arising with clients
• Technical understanding: Good technical comprehension of company products and services to lead professional discussions
• Business skills: Negotiation management, problem-solving across different content domains, and techno-business perspective
• Flexibility: Resilience and ability to operate in a dynamic and competitive environment with cutting-edge technology requirements

• Reports to: VP of Marketing
• Cross-organizational interface work: Development, Engineering, Operations, Quality, Marketing, Finance, and more
• Location: Work at the company site in Ein Harod Ihud, requiring travel to client sites and their customers, sometimes internationally