Inbound / Technical Product Manager

About the Role:

At Hard Rock, we’re passionate about creating unforgettable experiences through cutting-edge technology. We are seeking an experienced and driven Inbound / Technical Product Manager to join our dynamic and growing team.

As an Inbound / Technical Product Manager, you will serve as the critical bridge between engineering teams, Business Analysts, and outbound product managers, ensuring seamless communication and alignment across all technical and business functions. You will be responsible for connecting the dots between what customers need and what is technically feasible, ensuring that every product development project runs smoothly and delivers maximum value.

This is an exciting opportunity to influence technical product strategy and drive technical requirements in accordance with business needs. You will identify and map detailed user flows—including both the happy path (ideal user journey) and the negative path (error and exception scenarios)—to ensure robust error management and a resilient user experience. You will work closely with the QA team to ensure the delivery of high-quality solutions that are grounded in well-defined acceptance criteria and meet the highest standards of reliability and usability.

We are seeking an individual who is passionate about bridging the gap between technical teams and business stakeholders and overseeing the development of products that are both innovative and viable. You will make sure that customer requirements are thoroughly incorporated into product design, without overlooking technical constraints. Balancing these needs requires strong communication skills and a deep understanding of both business and technology. Furthermore, as a technical product manager, you will ensure that product features deliver maximum value without causing technical bottlenecks.

Key Points to Highlight:

• Serve as the vital connector between engineering, Business Analysts, and outbound product managers, facilitating collaboration and shared understanding.
• Shape and execute technical product strategy, ensuring all technical requirements align with evolving business objectives and customer needs.
• Define and document comprehensive user flows, including both happy paths and negative paths, to support exceptional user experiences and proactive error handling.
• Collaborate closely with QA and Business Product Managers to validate that all features meet acceptance criteria and deliver consistently high product quality.
• Balance customer requirements and technical feasibility, ensuring that product development is both innovative and practical.
• Leverage strong communication skills and a deep understanding of business and technology to drive successful product outcomes and avoid technical bottlenecks.

Key Responsibilities:

• Refine Business Requirements: Collaborate with the Outbound Product Team to analyze and refine business requirements, translating them into clear, actionable technical specifications and user stories that are aligned with both customer needs and technical realities.
• User Flow Mapping: Develop comprehensive user flows for each feature, detailing both the positive (happy path) and negative (error and exception) scenarios. Ensure these flows are directly linked to business inputs and drive robust error management and user experience.
• Backlog Management: Own and prioritize the technical product backlog, ensuring all requirements are well-defined, technically feasible, and aligned with strategic business objectives.
• Technical Leadership & Collaboration: Act as the primary technical expert, working closely with engineering, QA, Business Analysts, and outbound product managers to clarify requirements, resolve ambiguities, and ensure solutions meet product and quality goals.
• Inbound Product Management: Navigate the technical landscape by identifying technical challenges, defining detailed product requirements, and ensuring the product meets high standards of quality and functionality.
• Roadmap Contribution: Support the development and evolution of the product roadmap, balancing immediate deliverables with long-term vision and technical debt considerations.
• Stakeholder Communication: Serve as the central point of contact for technical product questions, providing regular updates and managing expectations across cross-functional teams.
• Quality Assurance Partnership: Partner with QA to define acceptance criteria, validate deliverables, and guarantee that releases meet established quality standards.
• Continuous Improvement: Use product metrics and stakeholder feedback to iterate on features, driving ongoing improvement and customer satisfaction.
• Risk & Issue Management: Proactively identify technical risks and dependencies, facilitating timely resolution and transparent communication to all stakeholders.
• Documentation: Maintain thorough and up-to-date product and technical documentation to support knowledge sharing and efficient ongoing development.
• Value Delivery: Ensure that all product features deliver maximum value to customers and the business, balancing customer requirements with technical feasibility and avoiding technical bottlenecks.

Qualifications

• Proven Experience: Significant experience as a Technical Product Manager, Inbound Product Manager, or similar role, preferably in SaaS or complex software environments.
• Technical Acumen: Strong understanding of software development processes, cloud infrastructure, APIs, and modern technology stacks.
• Analytical Skills: Ability to synthesize complex technical and business information to make data-driven decisions.
• Collaboration & Communication: Excellent communication and interpersonal skills to build trust and foster collaboration across engineering, product, and business teams.
• Organizational Skills: Demonstrated ability to manage multiple priorities, balance stakeholder needs, and deliver results in a fast-paced environment.
• Agile Mindset: Experience working in Agile/Scrum environments, with a track record of successful product delivery.
• Education: Bachelor's degree in computer science, Engineering, or a related technical field (or equivalent experience).

What We Offer

• Innovative Work Environment: A collaborative and innovative work environment that encourages creativity and growth.
• Professional Growth Opportunities: Opportunities for professional growth and development.
• Meaningful Impact: The chance to make a meaningful impact as part of a growing team, shaping the technical direction and success of our products.