Lead Domain Specialist

Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, Guesty is transforming the hospitality industry with innovative solutions.

Today, Guesty has 15 offices and 700+ team members across the globe.

We are looking for a Lead Domain specialist to join our team!

The Lead Domain Specialist acts as a focal person to streamline product knowledge and domain-related projects in different features throughout the software. The Lead Domain Specialist will deliver our users with solutions while maintaining a high level of technical and communication skills.

Responsibilities:

• Supporting our team’s effort to provide optimal service and technical solutions to our clients.
• Responding to customer queries in a timely and accurate way.
• Leading training initiatives to keep the team educated about the product area.
• Analyzing tickets and workflows in order to improve our ongoing activities.
• Working closely with our Client Facing and Product teams to support product-related initiatives and bring the voice of the customer.
• Working closely with our Knowledge team towards the shared goal of increased self-service.
• Providing insights relevant to your field of expertise while representing Customer Experience in ongoing efforts and new products.
• Identifying and acting to remove obstacles to deliver consistent, high levels of service/user-friendly experience, both internally and externally.
• Managing new initiatives within your domains.

Requirements:

• Native English/Near-native speaker (or mother tongue)
• Tech-savvy - strong computer skills - a must.
• Familiarity with website domain concepts and building
• Analytical thinking and great attention to detail
• Strong verbal and written communication skills
• Ability to adapt to a fast-pacing, changing environment
• Customer orientation and the ability to go the extra mile to engage customers
• Empathetic, helpful, and positive attitude
• Experience using technical tools - a plus!

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.