RVP, Customer Success

About

Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers. Recognized in the ProcureTech 100 for Procurement Innovation, our SaaS Platform and accompanying services completely transform the buying experience for large companies around the globe. Buyers enjoy the simplicity of Candex for their purchases, vendors get paid faster, and procurement teams love the increased control they gain over purchases — Everyone wins!

We serve companies in the Global 2,000 and our existing clients include some of the world’s biggest corporations. We’ve raised over $85M from leading investors including Goldman Sachs, JP Morgan, American Express, Altos, Craft, and NFX. Available in almost 50 countries, Candex is expanding our already robust footprint and is looking for ambitious, fun people to join us on our mission to revolutionize the way businesses engage and pay their suppliers.

Position Overview

Candex is hiring a RVP, Customer Success responsible for launching new clients and developing customer relationships that promote retention, loyalty and growth. You will cover worldwide customers, track record thriving in a high growth startup, and have a strong understanding of Procurement customers.

You will work closely with customers to ensure high levels of satisfaction, identify growth opportunities and support issue resolutions. You will be responsible for full account management including strategic positioning, product promotion and driving the customer organization's adoption of Candex. In addition, you will provide technical support to customers with the goal of increasing product satisfaction and to provide feedback to the Product Development team to improve product offerings.

You will be responsible for helping us develop this business; bring new infrastructure and ideas to develop our ways of working and improve our delivery. We are hiring for the future leaders of our organization as we scale.

The Role

• Oversee and drive launch of new clients including executive account management, strategic positioning, building and demonstrating the value proposition, technical coordination, training & communications plans
• Identify key client contacts to build a network, connect with SMEs, users and drive adoption
• Oversee and address any client or supplier support or technical issues
• Perform data analytics and watch KPIs to drive Candex usage and revenue growth
• Conduct Business Reviews with Clients, including executive sponsors
• Provide projections per client and measure progress against projections
• Identify and execute on new business and client expansion opportunities
• Identify product enhancements, improvements or expansions in order to meet the needs of Candex customers and create value for the organization and our clients
• Create policies and procedures to optimize customer experience
• Develop infrastructure and ways of working to directly support scaling the business
• Support sales as needed
  
  

• Relevant experience in Procurement, Procurement Operations, or Procurement transformation
• Experience working with large Fortune 500 companies
• Fantastic interpersonal leadership and influencing skills
• Highly organized and an excellent communicator, both oral and written
• You are capable of influencing clients to do more, while building relationships and establishing trust
• You are self-motivated and self-directed, constantly seeking out new contacts and coming up with innovative approaches to grow Candex' business
• Fluency in Italian is an advantage
  
  

• Bachelor’s or Advanced Degree preferred in areas such as Business, IT, Purchasing, Finance.
• Proficient in Google Suite and Microsoft Office Suite, specifically Excel and PowerPoint.
• Knowledge of customer service practices.
• Technical aptitude and ability to learn software programs.
• Knowledge and/or experience with Purchasing systems and processes (Ariba, Coupa, SAP, Taulia, etc.)
• Knowledge and/or experience with Accounts Payable and Payment processes & software
• Experience with Customer Relationship Management (CRM) software
  
  

• We are humble, hungry, intelligent and collaborative
• Competitive compensation and benefits package
• Home Office Setup
• Company-wide team outings