IT Operations & Helpdesk Engineer

Description

We are looking for a talented and diligent IT Operations & Helpdesk Engineer to provide fast and efficient technical support to Claroty's global users and lead the daily IT Operations and Helpdesk tasks.

The ideal candidate will become a critical part of an extremely technical team and work closely with cross-organization units. This is an amazing opportunity to challenge yourself and grow professionally.

About Claroty

Claroty is on a mission to secure cyber-physical systems across industrial, healthcare, commercial and public sector environments: the Extended Internet of Things (XIoT). The Claroty Platform integrates with customers’ existing infrastructure to provide a full range of controls for visibility, exposure management, network protection, threat detection, and secure access. Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents.

Claroty is headquartered in New York City, with employees across the Americas, Europe, Asia-Pacific, and Tel Aviv. The company is widely recognized as the industry leader in cyber-physical systems protection, with backing from the world’s largest investment firms and industrial automation vendors, as well as recognition from KLAS Research as Best in KLAS for Healthcare IoT Security, the Deloitte Technology Fast 500, the Forbes Cloud 100, and the Fortune Cyber 60.

Responsibilities

• Manage support tickets through their full-service lifecycle while ensuring SLA is met.
• Handle global end-user equipment and support software and hardware issues.
• On-going support for global corporate technical equipment such as monitors, printers, conference rooms, IP telephony, and other IT peripherals.
• Be the focal point for onboarding and offboarding activities.
• Assist SecOps team in security operations.
  
  

• At least 4-5 years’ experience as a Help Desk / IT Support.
• Deep knowledge of Mac, Linux, and Windows OS.
• Familiarity with Hardware components (Desktops, Laptops, Printers, Servers).
• Experience with: Intune, JumpCloud, Okta, AzureAD, O365, Google Workspace.
• IT & Cloud environment understanding.
• Knowledge of networking protocols - Advantage
  
  

• Ability to work effectively within a team environment, both taking direction from and supporting other colleagues.
• Motivated team player who helps drive the team forward.
• Service oriented with great communication and interpersonal skills.
• Quick learner and have great attention to details.
• Excellent analytical and problem-solving skills.
• Willingness to work flexible and sometimes long hours as workload demands.
• IT certifications - An advantage.
• Fluent Hebrew & English.
  
  

• Claroty is a people first company. With strong bonds amongst the team, we believe in prioritizing personal care and support over work, confident that results follow from a harmonious environment. We celebrate professional and personal successes, committed to fostering a diverse and inclusive space.
• Stability, we demonstrate continued growth over the past few years, raised over 700M$ from top tier investors, we have top tier board members and our products are sold worldwide, over 1000 customers.
• We understand the importance of maintaining a healthy work-life balance, and encourage people to take the time they need to rest and prioritize their mental and physical health. We also provide a biannual “ClaroBreak”, a company-wide long weekend shutdown so we can all rest, recharge and spend time with our loved ones.
• We care about your development. At Claroty, we prioritize excellence and uphold high professional and ethical standards. We encourage career growth and exploration within the company, facilitated by biannual performance reviews, feedback sessions, and individual development planning, complemented by professional courses.
• We believe in transparency and openness. That’s why we regularly hold company all-hands, town hall meetings, and “Coffee with the CEO” sessions. We also conduct round table sessions and employee satisfaction surveys, to keep a pulse on what matters most to our team members and make our culture the best it can be.
• While we have physical offices in New York, Tel Aviv, London and Singapore, we also embrace a hybrid working culture. This flexibility allows us to tap into a diverse talent pool and enables our team members to work in a way that suits their individual preferences and circumstances.