Salesforce Business Analyst / Consultant

Customertimes is a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1300+ experts and offices in 12 countries.

As a global IT consulting company, we spark the world of tech with excellent solutions to industry leaders in healthcare, life sciences, consumer packaged goods, financial services, education, and the nonprofit sector.

We are seeking a Salesforce Business Analyst / Consultant to ensure the seamless delivery of ongoing services and support to our clients and PMs.

Job Responsibilities

- Work with clients and end users to gather, understand, and define business requirements

- Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients

- Work collaboratively with team members to design a solution that will meet a client’s business requirements and fulfill user stories

- Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies

- Configurate Salesforce CRM as a part of solution development according to business requirements

- Collaborate with developers to test and verify that solutions will meet the business requirements

- Ensure completion of all project-related artifacts, including functional specifications, technical specifications, use cases, and test plans

- Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training

- Engage with the customer on additional requirements and business needs

- Create/enhance new and existing user stories, high-level business requirements, detailed functional requirements and associated process flows

- Assist with the scoping and planning.

Requirements

- Profound Salesforce consultant experience

- Proven ability leveraging analytical and problem-solving skills in a fast-paced environment

- Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies

- Strong presentation, communication (written and verbal) skills, and interpersonal skills

- Experience documenting user stories and creating to-be process flow diagrams

- Ability to effectively prepare and maintain the main / following documents/tools to meet the project needs:

-- BRD, FRS, SRS

-- Traceability Matrix

-- Stakeholder Matrix

-- Business Processes in BPMN notation

-- Backlog Management

-- User Story / Use Case

-- Elicitation techniques: Workshop, Interview, Document Analysis, Interface Analysis

- Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio

- Ability to juggle and prioritize multiple tasks within a collaborative team environment

- Flexibility and willingness to do what it takes to get the job done

- Drive and desire to learn and grow both technical and functional skill sets

- English - full professional

- Hebrew - Mandatory