Professional Services Engineer

Department: Research & Development

Location: EMEA-Israel

Description

About this opportunity

The Professional Services Engineer is responsible for supporting the roadmap development by having a wide understanding of the business and providing solutions to the relevant teams in the organization. Include ownership of limited releases, supporting deployments, understanding integration / 3rd party tools (APIs) and leading the transformation of knowledge to the tier 3 support and to the training teams (SME).

Key Responsibilities

In this role, you will…

• Be Point of contact for the product development core team and be part of the Product Life Cycle (PLC)
• Support escalation from Tier 3 support team
• Extract data from various sources, analyze it and point to the relevant data
• Develop tools, automation and scripts to improve the current processes
• Explore opportunities to improve process and tasks
• Develop proactive and predictive processes and tools to improve the business
• Solve complicated problems related to our flow and provides alternatives solutions and workaround
• Work closely with a cross functional team between technical teams, Marketing, and R&D to flawlessly execute deployments, implementation support and regular consultation on iTero products
• Deliver lecture-based and hands-on training courses for internal customers (Business support, tech support, Lab support) Transfer tech knowledge (internally),
• Identify Gaps in current processes and work on improvements
• Initiative: Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development
  
  

Skills, Knowledge & Expertise

In this role, you’ll need …

• 2+ years of experience as a professional services or technical projects manager
• 2+ years of experience in operation in a capital equipment company - is an advantage
• Working knowledge of software development life cycle is a must.
• Experience in SQL tools and Queries
• Experience and/or understanding of Bug tracking tools such as Jira.
• Strong interpersonal skills and the ability to perform under pressure situations, while developing sound implementation approaches which solve the business problem or environment which they support
• Experience and/or understanding of programming language (e.g. C#, Python) – is an advantage
• Experience with CRM and ERP systems – is an advantage
• A bachelor’s degree - is an advantage
  
  

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Global Diversity Statement

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.

Equal Opportunity Statement

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.