Solution Expert

About ThetaRay:

ThetaRay is a trailblazer in AI-powered Anti-Money Laundering (AML) solutions, offering cutting-edge technology to fintechs, banks, and regulatory bodies worldwide. Our mission is to enhance trust in financial transactions, ensuring compliant and innovative business growth.

Thetaray is a culture-driven company. Our values are at the heart of our success. By joining us, you'll have the opportunity to embody these values and inspire others through your actions.

Our technology empowers customers to expand into new markets and introduce groundbreaking products.

Why Join ThetaRay?

At ThetaRay, you'll be part of a dynamic global team committed to redefining the financial services sector through technological innovation. You will contribute to creating safer financial environments and have the opportunity to work with some of the brightest minds in AI, ML, and financial technology. We offer a collaborative, inclusive, and forward-thinking work environment where your ideas and contributions are valued and encouraged.

Join us in our mission to revolutionize the financial world, making it safer and more trustworthy for millions worldwide.

We’re looking for a highly motivated and detail-oriented Solution Expert to join our Solution Experts Team and play a key role in driving strategic partnership with our customers.

You’ll work closely with the Senior Controller and cross-functional teams to ensure accurate and timely processes, while also supporting strategic initiatives that help scale the business. If you're a Solution Expert with strong tech background, global mindset, and a proactive approach — this is your opportunity to grow with us.

Responsibilities:

• Post-sales technical expertise:
• Supporting implementation teams for high-complexity deployments.
• Managing and optimizing Customer Requests (CRs) and Service Requests (SRs).
• Leading Rapid Response initiatives for critical customer support.
• Delivering internal training to drive knowledge self-sufficiency.
• Collaborative Pre-sales support:
• Leading expertise for complex POCs for complex projects.
• Consulting on customer discovery, scope definition, and tailored solutions.
• Working with the SC team on complex sales cycles.
• Strategic Contributions:
  
  

• Solid Experience of 3-5 years as a Pre/Post-Sale engineer working with financial customers (Banks, Fintech companies, etc)-Must.
• Technical background-Must.
• Experience from Banks or Fintech companies-Must.
• Experience in machine learning and or AI - advantage
• High level of English-Must (working with Global customers).
• Willing to travel up to 30% of the time to EMEA-Must.
• Working days: Sunday to Thursday (occasional calls on Fridays).