Help Desk Specialist

We are looking for a Help Desk to join our IT team

What you will be doing

• Provide professional and courteous technical support to all company employees
• Serve as the first point of contact for IT-related issues, providing timely and effective solutions
• Troubleshoot and resolve hardware, software, and network issues
• Provide computing solutions to meet the company's needs
• Manage Active Directory, including user account creation, modification, and deletion
• Configure and manage Google Workspace user accounts and email inboxes
• Participate in IT projects and initiatives as needed

Your skills and experience

• 2-3 years of experience in network management and providing support to employees - Required
• Experience managing systems such as Active Directory, GPO, and Google Workplace
• Experience with Okta - Advantage
• Knowledge of Firewalls and switches - Advantage
• Excellent teamwork skills and the ability to work on multiple tasks simultaneously under pressure
• Excellent interpersonal and communication skills with a strong customer service orientation