Tier 2 Technical Support

At Orca AI, we're on a mission to shape the future of the shipping industry through cutting-edge autonomous ship technology. Our solutions empower teams both on the ship and ashore to make informed decisions that dramatically enhance safety, reduce fuel consumption, improve navigation, and minimize environmental impact.

We integrate state-of-the-art technologies like computer vision and augmented reality, ensuring that we create solutions that improve operational efficiency and promote safer, greener shipping practices. At Orca AI, we are committed to making a positive difference for both the environment and the people who rely on safe, efficient shipping practices. Join us as we work towards a safer, greener future for the maritime industry.

Orca AI is seeking a Tier 2 Technical Support to join the Tech Ops team - a dynamic and challenging role providing critical technical support to customers.

If you're looking to impact the future of the maritime industry, to be part of an awesome team, and to have a great time, this is the job for you!

A TechOps Specialist at Orca AI is responsible for managing deployed systems - including the hardware, software, and networking components, and delivering excellent technical support.

What will you do?

• Provide technical support to customers worldwide and Troubleshoot complex technical issues
• Automate processes and tasks to improve efficiency and reduce the risk of errors.
• Solve networking technical issues
• Overseeing new customer installations
• Deploying SW upgrades
• Work closely with other teams, such as development, DevOps, QA, and PM, to ensure that systems are aligned with business needs and goals.
• Occasional travel to customer sites for advanced troubleshooting

Requirements

• 2+ years of experience as an integrator/network engineer/Technical Support Engineer
• Excellent understanding of technologies, operating systems, networking (CCNA level), and systems
• Experience in the Technical support field and working with CRM (Salesforce)
• Customer-oriented, and capable of providing high levels of client satisfaction
• Strong knowledge in - Linux and CLI commands
• Self-motivated, enthusiastic, and able to handle multiple support cases
• Remote diagnostic experience
• Excellent English (written and verbal)
• Team player with a proactive attitude
• Able to work independently

Advantages:

• Experience deploying, managing, and troubleshooting network infrastructures.
• Basic knowledge of Docker containers and microservices (advantage)
• Knowledge of server hardware
• Maritime / Navy / Intelligence unit background
• Knowledge of Ansible or similar automation tools

This is full-time position based in Tel Aviv. We do believe in a hybrid work environment, with an emphasis on the office, and one day a week from home.