Level 1 IT Operations

Company Description

Sycomp is a global IT services and logistics provider with expertise in cloud, data center, endpoint management, and security solutions. Headquartered in Silicon Valley, California, Sycomp’s diverse team of consultants and engineers undertake challenging IT projects through state-of-the-art integration and warehouse centers and global technology partnerships. The company has managed complex IT projects and assets in over 150 countries, serving Fortune 500 customers and global partners. Sycomp's mission is to help clients realize a world without boundaries through innovative IT solutions.

Role Description

This is a full-time remote role for a Level 1 IT Operations professional. The individual will be responsible for providing technical support, troubleshooting issues, and assisting in system administration tasks. Daily activities involve monitoring system performance, responding to user inquiries, and maintaining IT infrastructure to ensure optimal functionality and efficiency.

Qualifications

• Proficiency in IT Operations and Information Technology
• Strong Technical Support and Troubleshooting skills
• Experience with WIFI and AV System Administration
• Excellent problem-solving and analytical skills
• Ability to work independently and remotely
• Strong communication and interpersonal skills