IT Support Tehnician

Incident and Service Request management. The role demands excellent

communication skills # oral and written, good customer handling skills and e excellent

collaboration skills.
* Ideal candidate must be an experienced professional from same or similar field.
* He/She must possess good knowledge on Windows, Active Directory, O365, and VPN.
* The person will contribute towards achieving project deliverables (SLAs KPIs

Improvements etc.).
* Strong knowledge on Azure Cloud, Networking, MDM, IT Asset Management and

Lifecycle
* The ideal candidate must have hands on experience of resolving technical issues over

the phone, chat, in-person, and emails.
* Collaborate with L3 and other resolver teams in English.
* Correctly logging incidents and faults, categorizing, and prioritizing them in line with

team procedures
* Diagnose and quickly resolve a wide range of Windows applications issues.
* Good troubleshooting knowledge on internet and VPN issues
* When the restoration is beyond the scope of the support escalate the issue problem to

appropriate resolver group using IT Ticketing System
* Install, upgrade, support and troubleshoot for printers & related computer hardware.
* Knowledge of Citrix, VDI and VPN
* Customize & configure desktop hardware to meet specifications and business

standards.
* Email account administration, i.e., account creation and management and distribution

lists on Office 365 User account administration, i.e., account creation and management

and password resets on Active Directory
* Familiarize end users on basic software, hardware and peripheral device operation and

solve basic queries.
* Take ownership and responsibility of queries, issues and problems.

Job Type: Full-time

Pay: 10,000.00₪ - 12,000.00₪ per month

Ability to commute/relocate:
* Ashkelon, מחוז הדרום: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):
*
Can you commute or planning to relocate Kiryat Gat before starting work
* Have you served israeli Army?

Expected Start Date: 24/05/2025