Operations Manager

The Delivery department combines intelligence, data, and technology experts to provide unique solutions to big tech clients in a wide range of abuse areas and online harms.

The Operations Manager's role is to improve the efficiency, operational agility, order, coordination, and innovation of the Delivery teams.

Every second saved, every process refined, and every automated workflow directly impacts Delivery's growth. This role requires a can-do approach, a mix of logic and creativity, excellent interpersonal skills, and the ability to "connect the dots" between technology, people, and processes.

Roles and Responsibilities

• Work with stakeholders to capture clients’ Delivery requirements and translate them into well-executed business processes, including technical designs, scope, cost, schedule, and resources.
• Streamline internal & external workflows using AI and automation tools.
• Support the procurement and optimisation of Delivery’s vendors and tools.
• Track and oversee budget spending.
• Develop & maintain dashboards to support decision making.
• Improve collaboration, communication, and knowledge sharing between teams and drive the adoption of best practices.
• Conduct profitability analysis.
• Act as the team lead’s right hand and a go-to person for ad-hoc projects.

Required Skills and Competencies

• Display accountability, autonomy, ownership, self-management and self-prioritization abilities.
• Quick learner of new technologies and practice areas.
• Resilient, capable of adapting to changes on the fly and making sensible, responsible decisions.
• Tech-savvy and an AI enthusiast.
• Problem-solver with a proactive approach.
• Organized and detail-oriented.
• An extraordinary communicator, capable of working with everyone, including technical and non-technical individuals.
• Familiarity with: Google apps (Spreadsheets, Docs, Slides, Drive), Monday.com and workflow automation tools (Zapier, Make, workato etc).
• Excellent spoken and written English.

We encourage Junior applicants with curiosity, hunger, and a growth mindset to apply.

Preferred (but not mandatory) Experience:

• Certificate in project management or two years of experience.
• Expert with workflow automation tools (make.com, Zapier) and Gen AI tools (ChatGPT, Gemini, NotebookLM, etc).
• Familiarity with BI tools, preferably Google Data Studio.
• Familiarity with Python.
• Intelligence background (OSINT, Humint etc).