Customer Support Engineer

Location: Gav-Yam Negev High-Tech Park, Be’er Sheva

Work model: Hybrid — 1–2 days per week from home

About Configo

Configo is a bootstrapped, profitable technology company that builds and operates several growing software and telecommunications products, including Shapo.io, ProveSource, CallTuv, Pelesim, and PurpleAds.

We’re a lean, hands-on team that moves quickly, communicates directly with customers, and continuously improves our products based on real user feedback.

We’re looking for a Customer Support Engineer who is passionate about helping customers, solving technical problems, and working closely with our engineering and management teams.

What You’ll Do

• Provide friendly and professional customer support through email and live chat.
• Support customers across all Configo products.
• Investigate technical issues and guide customers toward clear solutions.
• Troubleshoot problems involving websites, integrations, accounts, payments, product settings, and other technical matters.
• Reproduce bugs and collect the information needed for the engineering team to investigate them.
• Communicate customer feedback, recurring issues, and feature requests to management and engineering.
• Follow up with customers and make sure their issues are fully resolved.
• Manage multiple conversations, priorities, and products simultaneously.
• Help improve internal support processes, documentation, and help-center content.
• Use AI tools to work more efficiently and improve the customer experience.

Requirements

• High-level written English — MUST.
• Native or bilingual spoken Hebrew — MUST.
• Knowledge of web technologies such as HTML, CSS, and JavaScript — MUST.
• Experience working with APIs, browser developer tools, integrations, or debugging website issues — MUST.
• At least one year of experience in a customer-facing support, customer service, or technical support role — MUST.
• Strong troubleshooting and problem-solving capabilities.
• Ability to explain technical issues clearly to both technical and non-technical customers.
• Excellent written communication skills.
• Strong multitasking, organization, and attention to detail.
• Ability to take ownership of customer issues and follow them through to resolution.
• Comfortable working independently as part of a small, fast-moving team.

Advantage

• Previous experience in SaaS or technical customer support.
• Experience using AI tools as part of your daily work.
• Familiarity with support platforms, ticketing systems, or live-chat tools.

Why Join Configo?

• Work on several active products used by customers around the world.
• Join a bootstrapped, revenue-positive company.
• Take real ownership and influence product improvements.
• Enjoy a flexible hybrid work model.
• Work from our office at the Gav-Yam Negev High-Tech Park in Be’er Sheva.