Enterprise Account Manager

Enterprise Account Manager

Location: Tel Aviv

Type: Full-Time

Spikerz protects the digital presence of brands by defending their social media accounts from security threats. Our platform delivers real-time protection against impersonation, account takeovers, spam, and offensive or reputationally damaging comments. We are trusted by hundreds of companies across industries and are rapidly expanding into the mid-market and enterprise space.

As more companies invest in their social footprint, the security surface grows. Spikerz ensures your brand stays protected, compliant, and in control.

The Role

As an Account Manager, you will take full ownership of the customer relationship immediately after the deal is signed. You will lead the implementation, onboarding, and ongoing engagement process, ensuring that each customer is set up for long-term success with Spikerz.

This is a strategic, customer-facing role that requires technical fluency, clear communication, and a proactive mindset. You will work closely with both marketing and cybersecurity stakeholders, guide enterprise onboarding across multiple phases, and surface risks or expansion opportunities as they emerge.

Since Spikerz is a fast-moving startup, many of our internal processes and playbooks are still being built. You will need to be highly adaptable, able to operate without a strict structure, and comfortable figuring things out independently. Flexibility to work U.S. hours from home when needed is important, as many of our customers and partners are based in North America.

Key Responsibilities

• Lead the full onboarding journey across three key phases: organizational security setup, employee protection deployment, and advanced feature activation

• Collaborate with marketing, security, and IT stakeholders to define account access, permission structures, and identity management workflows

• Support integration into enterprise environments, including configuring role mapping with platforms like Okta and Active Directory, and aligning data sync with SIEM tools (e.g., Crosstrek)

• Guide incident response planning, including live alerting, access revocation protocols, and post-incident reviews

• Maintain ongoing visibility into customer account health, including employee protection coverage, disconnected accounts, and 2FA compliance

• Coordinate ongoing communication through dedicated Slack or Teams channels and weekly check-ins to ensure project momentum and fast resolution of blockers

• Act as the central point of contact for all client-facing needs, from access audits to policy implementation to technical troubleshooting

• Proactively identify expansion opportunities such as protection for agency-managed accounts, new brand assets, or additional user groups

What You Bring

• 3 or more years of experience in Account Management, Customer Success, or Implementation roles at a SaaS or Cybersecurity company

• Experience working directly with InfoSec, IT, or platform operations teams during enterprise deployments

• Familiarity with identity management and security workflows, including SSO configuration, group-based access control, and compliance alignment

• Excellent communication and project management skills with the ability to drive multi-stakeholder alignment and outcomes

• Comfort working in early-stage environments where flexibility, speed, and autonomy are essential

• Ability to work U.S. hours when needed from home

• Self-starter attitude with the ability to operate without a pre-written playbook and adapt quickly to changing priorities

• Hands-on experience with tools such as HubSpot, Intercom, Slack, and customer success platforms (e.g., ChurnZero, Catalyst)

Nice to Have

• Knowledge of social media security risks such as impersonation, credential theft, and unauthorized content access

• Understanding of social media infrastructure, particularly Meta Business Suite, and how permissions are managed across teams and external agencies