Human Resources Specialist

📍 Location: Remote (Preference for candidates local to Marlborough, MA)

💼 Position: HR Shared Services Representative

⏰ Schedule: 9am – 5pm EST | Fully Remote with occasional onsite requirements

📅 Duration: 5-month assignment

💰 Pay: $19.55 – $21.93 per hour

Are you looking to grow your HR experience in a supportive and fast-paced environment? We’re hiring HR Shared Services Representatives to join a collaborative team that supports U.S. and Puerto Rico-based employees with a wide range of HR-related questions.

While this position is fully remote, we’re specifically targeting candidates local to Marlborough, MA, as occasional in-office visits may be needed for team events or in the event of technical issues.

✅ What You’ll Do:

• Respond to HR inquiries (policies, benefits, PTO, LOA, etc.) via phone and email
• Handle a high volume of phone calls while documenting conversations in the case management system
• Assist employees and managers in navigating HR systems
• Escalate complex cases to the appropriate HR specialists or business partners
• Accurately process HR transactions in the HCM system
• Contribute to special projects and cross-functional support

🌟 What We’re Looking For:

• 1–2 years of customer service or HR experience preferred
• Interest in building a career in Human Resources
• Excellent multitasking, documentation, and communication skills
• Strong attention to detail, professionalism, and confidentiality
• Familiarity with Microsoft Office (Excel, Word, Outlook)
• Experience with Workday or ServiceNow is a plus

🏫 Education:

• High School Diploma or equivalent required
• Bachelor’s degree preferred

📩 Interested or know someone who might be? Apply today or message us for more information!