We are looking for a CRM Project Manager to lead system upgrade and development projects across multiple organizations. This role involves managing end-to-end project lifecycles, working closely with clients, development teams, QA, and other stakeholders to ensure successful project delivery.

Key Responsibilities:

• Lead CRM upgrade and development projects from initiation to completion.
• Act as the main point of contact between clients and internal teams (development, QA, product).
• Define project scope, objectives, deliverables, and timelines.
• Manage cross-functional collaboration and ensure alignment with business goals.
• Monitor project progress, mitigate risks, and resolve issues in real time.
• Provide guidance on CRM system usage and business process optimization.
• Ensure documentation and reporting throughout all project phases.
  
  

• At least 2 years of experience managing CRM-related projects – mandatory.
• Proven familiarity with CRM systems and workflows – minimum 2 years.
• Strong communication and stakeholder management skills.
• Ability to manage multiple interfaces across technical and business units.
• Bachelor’s degree in Industrial Engineering, Business Administration, or Information Systems – required.
• Strong analytical and organizational skills.
• Independent, proactive, and detail-oriented approach.