Client Relationship Manager

Client Relationship Manager, we are looking for you!

Hi, we’re Intango, a global leader in AdTech. Our technology and AI based solutions and platforms are in the heart of everything we do, but we keep a business-first mindset. As a bootstrapped company, we are results oriented by nature, and guided by values of impact, business focus, effectiveness and efficiency.

ManiFesto, our brand advertising unit, delivers cutting-edge performance-focused media solutions for leading global brands, while shaping the future of media-buying technology.

What’s in it for you?

To begin with - we stick to a “No As*****s” policy, so you’ll work with smart, talented, collaborative, friendly, and fun people! 😊

You'll build lasting relationships with prominent global brands, collaborating with cross-functional teams to drive success.

Your impact and mission:

• Build lasting relationships and strengthen client partnerships, while ensuring ongoing success and satisfaction.
• Ensure a smooth and seamless experience for clients post-onboarding.
• Understand client needs to continuously improve overall satisfaction and ensure high retention rates/ Achieve retention targets through effective account management.
• Collaborate with Marketing, Operations, Finance, Partnership, and other departments to meet or exceed client expectations
• Deliver results rapidly and effectively.
• Enhance satisfaction within designated client accounts.
• Turn challenges into sales opportunities within each account.
• Leveraging insights to stay ahead of industry trends.
• Analyze data to identify opportunities, optimize campaigns, and deliver actionable insights.
• Troubleshoot and resolve operational and technical issues to maintain seamless operations.

Your Experience, Mindset, and Skills

• 3+ years of work experience in a client facing position - MUST
• Fluent English (oral & written) – MUST
• Work experience with the US market and availability for calls on US time zone when needed.
• Strong Excel capabilities and familiarity with PBI
• People person – with strong communication and negotiation skills
• Observant with a passion for understanding and meeting clients' evolving needs.
• Experience in online advertising industry – Advantage
• Familiarity with CRM Systems (HubSpot, ClickUp) – Advantage.

Important to know: We work in a hybrid model - 3 days together @ the office and 2 WFH days, in fixed days.