Infinity Customer Success Manager

We are looking for our next Infinity Customer Success Manager to own the execution and fulfillment of our Infinity ELA agreements.

In this key role, you’ll guide our Infinity customers and their respective account teams through a smooth onboarding process while helping them get the most value from every aspect of their agreement. As an Infinity CSM, you will be proactively monitoring, influencing, contributing to sales, and addressing issues to ensure long term customer satisfaction and retention.

Check Point’s mission is to provide industry-leading security solutions that redefine the security landscape. We achieve our mission by constantly developing innovative and cutting-edge technology solutions focused on real customer needs, while challenging ourselves to grow and excel.

Major Responsibilities

• Accelerate the customer’s value realization of Check Point’s products & services
• Detailed understanding of the different contracts to ensure agreement fulfillment and optimal consumption of their Infinity allowances
• Regular and proactive engagement with the respective Sales teams
• Quarterly Infinity review calls with the customers
• Liaise with internal stakeholders to uphold all agreement commitments and meet the customer’s expectations
• Assist and track customers with their ongoing adoption (deployment and usage) of Check Point’s products and services
• Proactive reporting to customers, partners and Check Point resources on project status
• Order processing through our backend team
• Ensuring that all annual licenses and services are renewed on time
• Regular and proactive monitoring of the accounts’ health and offering course of action as needed

Desired Background

• 2-5 years of customer service/facing experience
• Excellent service orientation manifested in a customer first approach
• Strong organizational skills in a dynamic and stressful environment
• Ability to smoothly navigate and interface with internal/external teams
• Excellent communication skills
• English level – fluent and proficient
• Capacity to work independently while also being a team player

Advantage:

• Relevant technical experience/knowledge – Major advantage !
• Familiarity with CRM and ticketing/program management systems
• Proficiency in O365 (Excel & PowerPoint)
• Customer Success background
• French/Spanish/Italian/German/Portuguese speaker