Specialist, Applications Technical – Industrial Flow

Find a Better Way...

• to use your skills and experience.
  
  

This is the time to let your talent come to life. To maximize your knowledge and use it for the greater good. To work with the best professionals using state-of-the-art technology, and improve lives with your innovative ideas and ambitious dreams. Find a better way: the Sysmex Way.

• to improve the lives of others.
  
  

Headquartered in Kobe, Japan, Sysmex is located in Lincolnshire, Illinois. Renowned worldwide for the very finest in quality, innovative diagnostic equipment and information-management systems, we apply science to enhance the quality of life on a global scale. Our agile, resourceful team is committed to realizing critical breakthroughs in laboratory diagnostics, information technology, workflow analysis and life sciences for the clinical laboratory.

• to build a promising future.
  
  

Responsibilities

Sysmex America, Inc. in Mundelein, IL seeks a Specialist, Applications Technical- Industrial Flow.

• Participate in regular Industrial Flow Staff Meetings as the Applications Department Owner. Implement Sysmex instruments, middleware, and reagents into customer sites in US, Canada and Latin America.
• Work with customers to take ownership of the instrument.
• Assist customers with meeting their technical requirements.
• Provide appropriate training for the customer on newly installed instruments.
• Manage the integration process to meet customer expectations and timeline.
• Act as secondary applications support escalation for TAC and Distributor incidents.
• Perform troubleshooting on issues related to reagent, middleware or instrument performance designed to improve customer self-sufficiency: Investigate problems; diagnose probable causes; systematically eliminate alternatives; provide solutions.
• Recognize and communicate product issues, complaints, and potential improvements.
• Develop and implement training programs (workshops and onsite training) for customers, distributors, and Technical Services to maintain desired levels of customer satisfaction and reference ability.
• Manage time, territory, and accounts effectively; use computers to document activity; take initiative to make changes to improve how work is done, focus on process improvement; promote customer satisfaction; support sales objectives and organizational directives; provide data to the organization on customer use/preferences leading to customer driven design/customer usability.
• Responsible for identifying and communicating critical gaps, product issues, complaints, and recommending potential improvements to the installation and implementation process.
• Provide technical information to direct management/peers, distributors, and other functional groups.
• Proactively address and support sales objectives and organizational directives.
• Provide both pre-sale and post-sale support. Pre-sale support includes delivering technical presentations, and instrument Demos, working at trade shows, and performing evaluations as necessary. Post-sale support includes standard of work, capturing revenue through the ICN process, and customer retention activities to drive customer loyalty and satisfaction.
• Responsible for managing company assets (including the daily and weekly maintenance of demo equipment that resides in the Mundelein Industrial Flow laboratory) and expenses within company guidelines.
  
  

Qualifications

• Candidates must have a Bachelor’s degree in Biology, Biochemistry, or related and 5 years of experience in job offered or as technician/scientist, in Flow Cytometry Laboratory, Microbiology Laboratory or similar setting.
• Must have experience with:
• 1. Flow Cytometry;
• 2. Implementing instruments and reagents at customer laboratories including managing the integration process to meet customer expectations and timeline;
• 3. Developing and providing technical training programs for customers, distributors and technical services;
• 4. Performing troubleshooting on issues related to reagent, middleware and instrument performance to improve customer self-sufficiency;
• 5. Diagnosing instrument performance, probable cause, assessing alternatives and providing solutions.
• Travel required twice monthly in the United States.
  
  

Candidates should apply at [email protected]

This position is eligible for an employee referral bonus, per company policy. Please see the Employee Referral Bonus section of the Policy Manual for further information.

BENEFITS: The salary range for this role is $102,000.00 to $127,064.30. Within this range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The total compensation package for this position also includes a choice of health care plan (medical, vision, and dental insurance), an annual incentive bonus, paid time off, car allowance, parental leave, bereavement leave and a 401(K) for all eligible employees.

Sysmex is proud to be an EEO/Affirmative Action employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, age, sex, sexual orientation, gender identity or expression , color, religion, national origin, genetics, disability status, protected veteran status or any other characteristic protected by law. We maintain a drug-free workplace and perform pre-employment substance abuse testing.