Customer Success Manager

Dig is looking for a talented Customer Success Manager to join our team in Tel-Aviv🤩💪

Who are we?

We’re an innovative, fast-growing startup redefining social listening for video. Our product helps the largest consumer brands in the world to extract insights from video and social content, measure impact, and identify trends!

With growing demand from major brands, we’re building a world-class Customer Success team to ensure clients maximize their use of our platform. You’ll be the first team member!

About the Role:

We’re looking for a data-driven, proactive Customer Success Manager to help our enterprise B2B customers get the most out of our platform. You’ll focus on:

Driving feature adoption and product engagement.

Helping customers maximize value by aligning our product with their needs.

Providing insights and solutions based on usage data and feedback.

What You’ll Do:

- Ensure customers fully leverage our product’s features for maximum impact.

- Hold periodic check-ins and training sessions to drive adoption and usage.

- Analyze customer data to identify opportunities for service growth.

- Provide guidance on best practices and product use cases.

- Communicate client requirements to internal teams and collaborate to ensure seamless experiences and continuous improvement.

Who are you:

✅ 3-4 years of B2B Customer Success experience, ideally in SaaS.

✅ Strong analytical skills- you can assess customer usage and extract insights.

✅ Ability to understand customer needs and map them to product solutions.

✅ A proactive problem-solver who thrives in a fast-paced, innovative environment.

✅ Fluent English speaker with excellent communication skills.

✅ Team player, proactive, and adaptable.

Why Join Us?

🔹Be part of a young, dynamic, and fast-growing startup

🔹Work with cutting-edge video-focused AI technology.

🔹Collaborate with leading global consumer brands.

🔹Grow your career in a high-impact role with real ownership.

🚀 Ready to help our customers succeed? We'd love to hear from you!