Customer Success Manager

LSports is a leading global provider of sports data, dedicated to revolutionizing the industry through innovative solutions. We excel in sports data collection and analysis, advanced data management, and cutting-edge services like AI-based sports tips and high-quality sports visualization. As the sports data industry continues to grow, LSports remains at the forefront, delivering real-time solutions.

If you share our love of sports and tech, you've got the passion and will to better the sports-tech and data industries - join the team! We are looking for a highly motivated Customer Success Manager.

Responsibilities:

• Building overall relationships with assigned customers through increasing product usage, ensuring retention and long-term customer success.
• Working with internal teams to manage technical use cases for your customers.
• Assist your customers in deriving the best performances from our product by providing a full comprehensive training about our products and get the customers’ feedback.
• Delivering internal and external quarterly reviews for each customer according to their requirements and usage
• Partnering with the Sales team to deliver impactful customer insights that help drive expansions and retention.
  
  

• At least 3 years of CSM experience in a B2B SaaS company, working with global customers.
• Native or mother-tongue level English.
• Sport-oriented with knowledge of various sports terms and rules.
• Excellent customer service skills.
• Strong troubleshooting and critical thinking skills.
• Ability to work under pressure.
• Independent, self-motivated, and dedicated.
• Experience working for a sports-related product company.