Help Desk Specialist

Company Description

Trio Cloud Technologies LTD is a leading provider of cloud-based "as a service" solutions for businesses of all sizes. With over a decade of experience, Trio offers cloud services hosted in Tier 3 and Tier 4 compliant datacenters. The company's comprehensive solutions are provided as monthly subscriptions and are supported by a team of MSCE and CCNA qualified experts. Trio's values focus on quality service, accountability, and professionalism, ensuring that customers receive tailored solutions and support.

Role Description

This is a full-time on-site role for a Help Desk Specialist located in Holon. The Help Desk Specialist will be responsible for providing technical support and help desk support to end users. The role involves troubleshooting desktop computers, providing customer support, and maintaining a high level of service quality.

Qualifications

• Technical Support and Help Desk Support skills
• Troubleshooting skills
• Experience with desktop computers
• Customer Support skills
• Excellent communication and interpersonal skills
• Ability to work well under pressure and meet deadlines
• Attention to detail and problem-solving abilities
• Relevant certifications or qualifications in IT or related fields
• Knowledge and experience in cyber security products and implementations.