Senior Customer Success Representative

JobTestPrep is a leading provider of online test preparation solutions, offering a wide range of practice tests and study guides for various standardized tests. Our mission is to help individuals achieve their academic and career goals by providing comprehensive and effective test preparation resources. With a strong focus on innovation and customer satisfaction, JobTestPrep is dedicated to delivering high-quality content and tools that empower test-takers worldwide.

Description and requirements

We are looking for a Senior Customer Success Representative to join our international customer service team! This role is ideal for a highly responsible and proactive professional who can help take our team to the next level.

Key Responsibilities:

• Provide ongoing customer support via various communication channels.
• Manage and maintain the team's knowledge base to ensure up-to-date information.
• Track and analyze customer service data to improve team performance.
• Identify trends and suggest process improvements to enhance customer experience.
• Collaborate with internal teams to ensure seamless customer interactions.

Requirements:

• Fluent level English (native level) and strong Hebrew skills.
• Minimum of 2 years of experience in Customer Service and Customer Success.
• Experience working with international customers.
• Strong analytical skills – ability to track and interpret service performance data.
• Familiarity with Freshdesk – an advantage.
• Excellent communication skills, both written and verbal.
• Proactive mindset – ability to identify opportunities for improvement and take initiative.
• Tech-savvy – comfortable working with customer support platforms and CRM systems.

Position Details:

• Hybrid work model – 2 days in the office, 3 days remote.
• Working hours: Sunday to Thursday, 10:00 AM – 6:00 PM Israel time.