Customer Journey Manager

We’re looking for a motivated and hands-on Customer Journey Manager to join our team and take charge of how customers experience at every step.

This role is all about improving every stage of the customer lifecycle, working closely with multiple teams to help turn into a real hybrid and customer-focused company.

Primary Purpose of the Role:

The Customer Journey Manager will lead the end-to-end customer interaction strategy and roadmap.

You’ll be responsible for improving and connecting all touchpoints—online and offline—with a strong focus on adding automation and the use of AI tools.

We’re looking for someone who’s comfortable running A/B tests, tracking behavior, base decisions on numbers and always push for smarter, more seamless experiences across the board. Your work will support online performance and help us scale efficiently while keeping customers engaged and satisfied.

Key Competencies & Requirements:

• Experience working in cross-functional teams and matrix environments.

• Ability to juggle multiple projects and work with different teams at the same time.

• Solid understanding of online customer flows—marketing, sales, support, product.

• Hands-on experience with journey mapping, automation platforms, and customer tools.

• Practical experience using or implementing AI-driven tools to improve CX.

Desirable Experience:

• Background in fintech, online trading.

• Experience with CFD, forex, or similar trading systems.

• Familiar with MetaTrader, cTrader, or proprietary platforms.

• Advantage - Experience implementing AI, chatbots, or automation tools to scale engagement