Customer Success Manager

Are you ready to lead the way in revolutionizing industries with cutting-edge data solutions? At Vetric, we're not just another tech company - we’re shaping the future of data. We’re on a mission to empower businesses with the insights they need, driving digital transformation with innovative, high-impact solutions.

We’re looking for a Customer Success Manager to lead customer relationships, advocate for client needs, and drive growth in the digital data space. This is a unique opportunity to join a fast-growing team and play a key role in building lasting, high-impact partnerships.

Why Vetric?

Vetric is a leading provider of advanced public data API solutions. We streamline complex data collection with secure, real-time, fully managed data flows - delivering accurate, organized data with 99% uptime and minimal engineering effort. We are a bootstrap (profitable & non-funded) company, with 100+ clients and record-breaking ARR in less than 2 years.

Role & Responsibilities:

As a Customer Success Manager, you will ensure that our customers achieve their desired outcomes with the product by providing onboarding, support, and ongoing guidance, while fostering strong relationships to drive retention, expansion, and satisfaction. Your role will include:

• Customer Relationship Management - build and maintain strong, positive relationships to ensure customer satisfaction and engagement.
• Onboarding and Enablement - provide training, support, and guidance to help customers get the most out of our platform.
• Product Expertise - identify and implement product-based solutions tailored to customer needs.
• Working closely with the product team - providing the voice of the customer and communicating to clients product updates and features
• Cross-functional Collaboration - work closely with product and delivery teams to represent the customer voice, communicate updates, and help design solutions.
• Proactive Engagement - check in regularly with customers, gather feedback, and ensure continued product value.
• Monitoring Customer Health - use tools and metrics to track usage and satisfaction.
• Renewal and Retention - involvement in annual renewals, especially during expansion, downgrades, or potential churn.
  
  

• 3-5 years of experience in customer success for a SaaS company
• Experience in high touch customer management
• Background with technical companies
• Experience in research and working with APIs.
• High English level
  
  

• Data intelligence industry knowledge