Help Desk Specialist

Company Description:

Our company, a leading provider of IT services to end customers, is growing! We are looking for a skilled Help Desk Engineer to join our dynamic team and deliver top-tier technical support to our diverse clientele. If you’re passionate about technology, problem-solving, and providing exceptional customer service, we’d love to hear from you.

Role Description:

• Provide first-line technical support to clients via tickets, email, remote sessions, and on-site visits.
• Diagnose and resolve hardware, software, and network issues across Windows, macOS, and Linux environments.
• Support cloud platforms, especially Microsoft 365, Azure AD, and security tools.
• Assist with user account management, including setup, access permissions, onboarding, and offboarding.
• Collaborate with internal teams to escalate and resolve complex technical issues efficiently.
• Manage and maintain IT equipment inventory, including end-user devices and systems.
• Deliver critical support during off-hours when required to meet SLA commitments

Qualifications:

• 3+ years of experience in a helpdesk or technical support role, preferably in customer-facing environments.
• Strong customer service orientation with excellent communication skills.
• Proven ability to work independently and within a team in a fast-paced, service-oriented environment.

Hands-on experience with:

• Microsoft 365 & Azure administration
• Ticketing systems like Jira/Atera or similar platforms
• Device management tools such as Intune or other (for macOS)
• Network troubleshooting (VPN, DNS, firewalls, etc.)
• Proficiency in supporting Windows, macOS, and Linux systems.

Why join Iteams.co.il?

• Diverse projects working with a wide range of clients and technologies
• Professional development opportunities to enhance your skills
• A supportive team culture focused on collaboration and knowledge-sharing
• Opportunities to make a real impact in shaping IT solutions for businesses

Ready to be part of a company that values your expertise and passion?

Apply now to join ITeams.co.il and help us deliver exceptional IT support to our clients!