Customer Success Manager

We're looking for someone exceptional - a Customer Success Manager who's not just technically savvy but has the rare ability to turn client relationships into lasting partnerships. You're the person who intuitively understands customer needs before they do, who thrives on solving complex problems, and who takes personal pride in seeing clients succeed with our technology.

At Tracer Technologies, we're leading the transformation of fleet management in Israel with cutting-edge telematics solutions. Our technology helps businesses revolutionize how they manage their vehicle fleets, but our real secret weapon? The people who help our customers unlock the full potential of our platform.

As our Customer Success Manager, you'll:

• Be the trusted advisor our customers can't imagine living without
• Guide new customers through seamless onboarding experiences that exceed expectations
• Develop a rhythm of strategic check-ins that show customers we're always one step ahead
• Spot early warning signs of customer dissatisfaction and take decisive action
• Provide responsive, solution-focused support across all communication channels
• Handle financial matters with confidence and diplomacy
• Turn data into insights that help customers extract maximum value from our platform

You'll thrive in this role if you have:

• A proven track record of building strong customer relationships in tech or service environments
• The ability to quickly grasp complex technologies and explain them in simple terms
• Experience navigating CRM systems like they're second nature
• Communication skills that make customers feel heard, understood, and valued
• The organizational prowess to stay on top of multiple client needs simultaneously
• A genuine passion for exceptional service that sets you apart
• Knowledge of telematics or fleet management (a plus, but your ability to learn quickly matters more)
• Fluency in Hebrew and English

In return, we offer:

• A chance to make a real impact in a fast-growing tech company
• A dynamic environment where your ideas matter and innovation is rewarded
• Clear paths for professional growth and advancement
• Competitive compensation that recognizes your value
• A convenient location in Ramat Gan's Stock Exchange district, with hybrid work possibilities

Are you ready to own customer success at a company where it truly matters? This is your opportunity to join an Israeli tech success story where your contribution will be visible, valued, and vital to our continued growth.