Customer Success Manager

Blockaid is building trust in blockchain through better security. Our onchain threat prevention platform is trusted by some of the biggest names in web3—including Coinbase, Metamask, Uniswap, Backpack, and Stellar—to detect, understand, and automatically prevent fraud, scams, hacks, and other financial risks.

We protect people from being scammed. The stakes are real—and the impact is immediate.

We’ve achieved exceptional product-market fit, and our team is made up of elite operators who thrive on ownership, speed, and mission-driven work. Now we’re looking to grow our Customer Success team with a highly capable and technically adept Technical Customer Success Manager.

The Opportunity

As one of the first hires on the Customer Success team, you'll work directly with our customers across the US and APAC. You'll guide them from onboarding to adoption, ensuring they integrate our platform smoothly, and more importantly, protect their users.

This role is part solution architect, part trusted advisor, and part strategist. You’ll need to be technically confident, naturally curious, and capable of building strong relationships with both technical stakeholders and product-minded users.

We’re looking for a builder. Someone with an owner's mentality who’s eager to shape what customer success looks like at Blockaid. Someone who understands that start-ups grow fast, and wants to grow with us.

What You’ll Do:

• Own the Relationship
• Be the go-to person for your customers—deeply understand their needs, priorities, and technical setup, and ensure they’re always protected.
• Lead Onboarding and Integration
• Take new customers live quickly and effectively. Help them understand where our product and their environments meet.
• Advise and Educate
• Act as a blockchain-savvy guide for our customers. Run training sessions, demos, and proactive check-ins to ensure customers are making the most of our capabilities.
• Be Technical, Not a Developer
• You won’t be writing production code—but you’ll need to be able to read it, test API calls, and debug integration issues with your customers. Think “integrator level,” not “engineer.”
• Be Proactive
• Identify risks before they become problems. Bring a proactive mindset to customer health, product usage, and long-term success planning.
• Collaborate Cross-Functionally
• At Blockaid, the Product, Engineering and Customer Success organizations work hand in hand, it's one of our core tenets.
  
  

• 3+ years in a customer-facing, technical role—such as Customer Success, Solutions Engineering, Sales Engineering or Technical Account Management
• Technical aptitude: you can understand how a product works, speak fluently about APIs and integrations, and get hands-on when needed
• Experience (or genuine curiosity) in blockchain, crypto, or web3; having all three is a bonus, but we value quick, consistent learners just as much
• Comfortable holding both technical and strategic conversations with product leaders, PMs, and technical counterparts
• A natural relationship-builder with strong communication skills—empathetic, consultative, and trustworthy
• Highly independent, resourceful, and action-oriented—especially important in a fast-moving, early-stage environment
  
  

• Meaningful Work
• We protect people from scams and financial harm—our work truly matters.
• Elite Team
•  You'll work with some of the best minds in web3 security and contribute to a product with real traction.
• True Ownership
• You’ll have the autonomy to lead, and the trust to shape what Customer Success looks like at Blockaid.
• Global Impact
• Support mission-critical customers around the world and help define how security works in blockchain.