Experienced Business Support

Description

The Experienced Business Support Representative is a pivotal member of the Data & Info Tech organizations and will operate as the main point of contact for our internal Client Facing teams.

They are responsible for resolving or elevating internal business systems and process tickets, as well as being a point of contact in the site, assisting and coaching their team members.

The Experienced Business Support Representative will work cross-functionally with Business Operations, Billing, Finance, as well as R&D to coordinate and drive the resolution of both technical and procedural issues. In addition, you will be continuously improving processes to minimize repeating issues.

About The Role

• Act as a primary point of contact to client facing teams, resolve/escalate tickets.
• Initiate and lead projects/initiatives driving process improvements.
• Resolve/elevate all internal system-related issues, such as Salesforce.
• Create processes/policies where applicable.
• Document and maintain all processes into the team’s KB.
• Have a great understanding of the organization, and direct requesters to the right resource as fast as possible.
  
  

• 3+ years of experience in technical support or a related role.
• Strong understanding of business support systems and processes (e.g. Salesforce).
• Proven experience in project management and process improvement
  
  

• Strong problem-solving and analytical abilities.
• Proficiency in relevant technologies and tools (e.g., CRM systems, ticketing systems).
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
  
  

• Experience in SaaS environments.
• Salesforce administration.