IT Support Specialist

Syqe is a med-tech company developing technologies that enable the precise delivery of a wide range of therapeutic molecules by inhalation. Utilizing its breakthrough technology, Syqe aims to relieve the suffering of as many patients as possible in the fastest possible way.

We are looking for an enthusiastic IT Support Specialist to provide technical IT support to company employees.

Responsibilities:

• Provide IT technical support to the company employees (software, hardware, security, network, etc.)
• Manage IT Support tickets queue according to the company’s SLA and KPI’s in order to provide quick, efficient and professional support
• Work in accordance with IT policies and guidelines (SLA, KPI's, etc.)
• Administration and maintenance of IT on-prem and cloud systems (Google Workspace, BOX, Slack, Asana, etc.)
• Research and recommend innovative solutions and, where possible, automated approaches for IT tasks
• Troubleshoot, investigate and solve complex IT issues related to:
• Computers and servers software (systems configuration, software management)
• Computers and servers hardware (upgrades, maintenance & replacement )
• Operating systems (Windows ,MacOS)
• Network infrastructures (LAN, WAN, VPN)
• Company IT systems and business applications
• Support & implement new technologies/systems
• Other duties as needed or assigned
  
  

• At least 2 years of IT Support experience in Windows & Cloud environment (Google Workspace, MDM or Cloud directory platforms)
• Relevant certifications such as MCSA, CCNA, Google IT Support, Google Workspace Admin, or JumpCloud Associate – an advantage
• Experience working with IT Support tickets as per SLA and KPI’s
• High administration & troubleshooting level in domain and cloud environments (Active Directory, Network, software, Saas platforms, permissions, security, etc.)
• Capable of managing multiple tasks under pressure and meeting deadlines
• Independent, self-motivated, detail-oriented, highly organized, and willing to learn
• Customer service-oriented, can-do approach
• Strong team player and excellent interpersonal skills
• High level of English - Advantage