Account Director

Fetcherr, experts in deep learning, e-commerce, and digitization, is disrupting traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

Fetcherr is seeking a highly motivated and client-focused Account Director to manage strategic relationships with key airline partners across North and South America. This individual will serve as the primary point of contact for assigned accounts, ensuring exceptional client satisfaction, commercial performance, and alignment between Fetcherr’s product suite and each client’s business objectives.

The ideal candidate will have solid experience in the airline industry, particularly in commercial functions such as pricing, revenue management, or strategic partnerships. Experience working with Passenger Service Systems (PSS) or Revenue Management System (RMS) vendors is considered a strong advantage.

Key Responsibilities:

• Serve as the day-to-day contact for airline partners, managing the client relationship and ensuring high levels of satisfaction and engagement.
• Understand client needs and business goals, and translate them into actionable plans that align with Fetcherr’s capabilities.
• Proactively identify opportunities to drive additional value for the client through product adoption, feature utilization, and cross-sell initiatives.
• Support contract renewals and commercial discussions, working closely with internal stakeholders to deliver mutually beneficial outcomes.
• Coordinate with internal teams (Product, Tech, Support, and Data Science) to ensure successful solution delivery and issue resolution.
• Monitor client performance metrics, analyze trends, and provide insights and recommendations for continuous improvement.
• Represent the client’s voice internally to influence product development and service enhancements.
• Willingness to travel for client meetings, QBRs, or industry events.
  
  

• 8–12 years of experience in a client-facing commercial role within the airline, travel-tech, or SaaS sector—ideally involving customer success, account management, or strategic partnerships.
• Strong interpersonal and relationship management skills with the ability to interact confidently at multiple organizational levels.
• Excellent communication skills, both verbal and written, including the ability to present effectively to senior stakeholders.
• Analytical thinker with the ability to derive insights from data and drive strategic conversations.
• Self-starter with the ability to manage multiple priorities in a fast-paced, dynamic environment.
• Bachelor’s degree in Business, Economics, Aviation Management, or a related field. A Master’s degree is a plus.
• Experience in the airline industry, specifically in commercial roles such as pricing, revenue management, or network planning – advantage.
• Experience in tech companies – advantage.
• Experience working with PSS or RMS IT vendors – advantage.
• Fluent in English (spoken and written) is required; additional languages – advantage.