Senior Systems Support Engineer

We’re looking for a technical and resourceful International IT Support Specialist to provide exceptional day-to-day support to a global team of editors and creatives. You’ll be the go-to person for troubleshooting issues related to the Adobe Creative Suite, Mac operating systems, Google Workspace, and workflow tools like Monday.com and 1Password. Your mission? To keep our teams up and running—no matter where in the world they are.

What you’ll do:

• Provide first and second-level IT support to international users, primarily focused on video editors and graphic designers using Adobe Creative Suite (Premiere, After Effects, Photoshop, etc.).
• Troubleshoot macOS issues including performance, compatibility, networking, and peripheral support.
• Troubleshoot Windows issues with Adobe Creative Cloud and LucidLink.
• Assist users with Google Workspace (Gmail, Drive, Docs, Meet, etc.) and help maintain best practices across tools.
• Support project management workflows by assisting with Monday.com issues and user onboarding.
• Provide user support and access management for 1Password, including vault setup, permissions, and secure sharing practices.
• Manage tickets, track recurring issues, and document resolutions for continuous improvement.
• Coordinate with the broader IT team on provisioning accounts, software installations, and access rights.
• Ensure proper backups, version control, and storage solutions are in place for creative workflows.
  
  

• 5+ years experience in IT support, ideally in a creative or media environment.
• Experience with Python and other modern scripting language(s)
• Strong knowledge of Adobe Creative Suite tools and how editors use them in production environments.
• Solid understanding of macOS and Apple hardware troubleshooting.
• Experience with Google Workspace administration and support.
• Experience with Microsoft Windows.
• Familiarity with Monday.com or other project management/collaboration tools.
• Experience with 1Password or similar password management tools, including account management and restoration.
• Excellent communication and problem-solving skills; comfortable supporting users in multiple time zones.
• Bonus: Familiarity with remote desktop tools, file management systems like LucidLink or Iconik, or experience working in a post-production workflow, experience with setting up and managing MDM solutions.
  
  

• AI and automation experience
• Snowflake and database support
• Familiarity with cloud platforms like AWS, GCP, or Azure.
  
  

• Impact: This is our founding (first) Senior Data Engineer, who will get the chance to drive and lead product, process, and team growth. You’ll be at the forefront of improving our data infrastructure, directly influencing how we collect, manage, and utilize ad performance data.
• Growth: Opportunity to work and implement cutting-edge tools and technologies in a rapidly growing and evolving team and data landscape.
• Culture: Work in a dynamic, collaborative and supportive environment where your ideas and growth are valued, encouraged, and expected.