Tier 2 Technical Support Team Lead

Solargik is hiring a Tier 2 Technical Support Team Lead!

We’re looking for a hands-on, motivated leader to guide our growing team and own key technical workflows. In this high-impact role, you'll bridge between departments, support field teams, manage systems and updates, and help shape the customer experience.

If you're passionate about solving complex challenges and leading a strong technical team — we’d love to meet you!

What will YOU do?

Lead, mentor, and support the Tier 2 technical support team, driving performance and aligning with company objectives.

• Work directly with field teams to monitor site behavior and coordinate physical inspections when required.
• Take part in the end-to-end commissioning process—from on-site component installation to successful site activation.
• Develop and refine operational procedures, using platforms such as Jira, Slack, Monday and more.
• Continuously optimize support processes to ensure efficient, high-quality service delivery.

What will YOU bring with you?

• A minimum of 2 years’ experience in technical support roles.
• 2+ years in a leadership position, with the ability to balance short-term problem-solving with long-term strategic thinking.
• Full professional fluency in both English and Hebrew.
• A proactive, hands-on approach with the ability to stay organized and focused under pressure.
• Excellent multitasking and prioritization skills, with a strong drive for continuous improvement.

Advantages:

• Experience in solar energy systems or industrial monitoring environments.
• Familiarity with field service coordination and site commissioning.
• Background in data analysis or monitoring/control systems.

The job is in Jerusalem (German Colony), a great opportunity to work in one of Jerusalem's most vibrant neighborhoods, surrounded by delicious food, cultural diversity, and historical charm.

About Solargik:

Solargik’s mission is to unlock the potential of solar energy by solving the industry’s biggest challenges in solar tracking - efficient land utilization, challenging terrains, and sophisticated controls.

Solar trackers move PV panels throughout the day to provide maximum exposure to the sun, increasing energy production by 15-25%.

Our versatile, cost-efficient system increases power generation, efficiency, and profitability while reducing overall cost.Solargik was founded by veterans of the solar energy industry with hundreds of years of combined solar industry experience.

Our customizable algorithms maximize performance on any terrain, and our in-house SCADA system, called “SOMA”, provides advanced monitoring, real-time alerts, and automated controls, to ensure efficient and profitable PV asset management.

Want to learn more about Solargik? Visit our website or watch this cool video.